Faulty LG TV – Issue Persisting Even After Display Replacement

[ankitadhuri]

Dealer Name

SUR SANGAM ELECTRONICS

Company Name

LG ELECTRONICS

Product Name

LG 55'' LED TV

Customer Care Number

8069379999

Loss Amount

50000

Ratings

1.00 star(s)

I am extremely disappointed with the service experience regarding my LG television. Despite repeated attempts to contact customer care team, I have not received any proper solution to my problem.

I am writing to raise a serious concern regarding my LG television, which continues to malfunction even after the display was replaced once under warranty

The display of my TV was replaced earlier due to malfunctioning. However, despite this replacement, the TV has again developed similar issues. This recurring fault indicates a serious product defect and has caused repeated inconvenience.

Since the product has already undergone one major repair and the issue persists, I kindly request a complete replacement of the TV unit instead of further repairs. I believe this is the only fair and lasting solution under LG’s warranty and customer satisfaction policies.

 

[TeamMember]

Hello @ankitadhuri

Before proceeding further, we recommend that you first send an email to the customer care department of the LG ELECTRONICS (serviceindia@lge.com), clearly outlining your concerns and requesting to replace the TV. This step not only gives the company a chance to address the issue but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Related Judgment.

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www.consumercourt.in

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks

 

[ankitadhuri]

Hello @ankitadhuri

Before proceeding further, we recommend that you first send an email to the customer care department of the LG ELECTRONICS (serviceindia@lge.com), clearly outlining your concerns and requesting to replace the TV. This step not only gives the company a chance to address the issue but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Related Judgment.

Samsung India Electronics Pvt V/S M/S Narsingh Dass Iron Merchants - Consumer Court Case - 2024-10-24

Consumer Court Case against Samsung India Electronics Pvt V/S M/S Narsingh Dass Iron Merchants - Consumer Court Case against - Samsung India Electronics Pvt

www.consumercourt.in

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks

Dear Team,
I have already emailed the LG team, but I keep receiving messages with different contact numbers, and no one is answering my calls or replying to my emails. Additionally, I replaced a part, but it got damaged again after just two days. Now, I am requesting a replacement for the TV since I have already completed one part exchange.