jaymin modi
New member
- Seller Name
- Flipkart
- Company Name
- Samsung
- Product Name
- Air conditioning 1.5ton
- Website Name
- Flipkart
- Loss Amount
- 34901
- Ratings
Dear Flipkart Escalation Team,
I am extremely disappointed with the way my complaint has been handled regarding my newly purchased Samsung AC.
Order ID: S10120698054
Product: Samsung 1.5 Ton 4-Star Inverter AC
Model: AR50H18D14HNNA
Manufacturing: May 2026
The AC was delivered with clearly damaged/bent outdoor condenser fins. I have already shared clear photographs showing the physical damage. The attached photographs also clearly establish that the outdoor condenser coil/fins are damaged.
Despite repeatedly raising requests for replacement, my replacement requests have been rejected without providing me with a satisfactory solution.
Complaint/Service Request No.:Update from Flipkart Customer Service for [Incident: IN26083017184328180839]
My concerns are very clear:
I purchased a brand-new AC, but the outdoor unit was delivered in damaged condition.
I have already submitted photographic evidence of the damage.
I have raised the replacement request multiple times, but the requests have been rejected repeatedly.
I have spent considerable time contacting Flipkart and following up, but no proper resolution has been provided.
Additionally, the required 4-core cable was not provided/correct cable was missing, because of which I had to incur an additional expense for the required cable.
I should not be forced to accept or use a physically damaged product when I paid for a new product.
This is no longer just a normal return request. I am formally escalating the matter due to repeated rejection of my legitimate complaint and failure to provide an appropriate resolution.
I request Flipkart to immediately:
Approve replacement of the damaged AC/outdoor unit, OR provide an appropriate full resolution.
Provide a clear written reason for every previous replacement rejection.
Review the photographs and complete complaint history manually through the senior escalation team.
Consider reimbursement of the additional expenses incurred due to the missing/incorrect cable.
Provide me with a written resolution and timeline instead of repeatedly closing/rejecting my requests.
Please do not close this complaint with a generic response such as “return/replacement request rejected.” I have already raised the issue multiple times and such responses have not resolved the actual problem.
If Flipkart fails to resolve this matter, I will be compelled to escalate the complaint to the National Consumer Helpline (NCH) and, if required, file a complaint before the appropriate Consumer Commission for deficiency in service and supply of a damaged product.
I request your senior escalation team to review the complete case and provide a proper resolution within 48 hours.
All relevant photographs of the damaged outdoor condenser fins and product/packaging details are attached for verification.
I expect Flipkart to take responsibility for delivering a damaged product and resolve this matter without further delay.
Regards,
Jaymin Modi
Order ID: S10120698054
Complaint No.: IN26083017184328180839]
Registered Mobile: 9898141737
Registered Email j.modi045@gmail.com
I am extremely disappointed with the way my complaint has been handled regarding my newly purchased Samsung AC.
Order ID: S10120698054
Product: Samsung 1.5 Ton 4-Star Inverter AC
Model: AR50H18D14HNNA
Manufacturing: May 2026
The AC was delivered with clearly damaged/bent outdoor condenser fins. I have already shared clear photographs showing the physical damage. The attached photographs also clearly establish that the outdoor condenser coil/fins are damaged.
Despite repeatedly raising requests for replacement, my replacement requests have been rejected without providing me with a satisfactory solution.
Complaint/Service Request No.:Update from Flipkart Customer Service for [Incident: IN26083017184328180839]
My concerns are very clear:
I purchased a brand-new AC, but the outdoor unit was delivered in damaged condition.
I have already submitted photographic evidence of the damage.
I have raised the replacement request multiple times, but the requests have been rejected repeatedly.
I have spent considerable time contacting Flipkart and following up, but no proper resolution has been provided.
Additionally, the required 4-core cable was not provided/correct cable was missing, because of which I had to incur an additional expense for the required cable.
I should not be forced to accept or use a physically damaged product when I paid for a new product.
This is no longer just a normal return request. I am formally escalating the matter due to repeated rejection of my legitimate complaint and failure to provide an appropriate resolution.
I request Flipkart to immediately:
Approve replacement of the damaged AC/outdoor unit, OR provide an appropriate full resolution.
Provide a clear written reason for every previous replacement rejection.
Review the photographs and complete complaint history manually through the senior escalation team.
Consider reimbursement of the additional expenses incurred due to the missing/incorrect cable.
Provide me with a written resolution and timeline instead of repeatedly closing/rejecting my requests.
Please do not close this complaint with a generic response such as “return/replacement request rejected.” I have already raised the issue multiple times and such responses have not resolved the actual problem.
If Flipkart fails to resolve this matter, I will be compelled to escalate the complaint to the National Consumer Helpline (NCH) and, if required, file a complaint before the appropriate Consumer Commission for deficiency in service and supply of a damaged product.
I request your senior escalation team to review the complete case and provide a proper resolution within 48 hours.
All relevant photographs of the damaged outdoor condenser fins and product/packaging details are attached for verification.
I expect Flipkart to take responsibility for delivering a damaged product and resolve this matter without further delay.
Regards,
Jaymin Modi
Order ID: S10120698054
Complaint No.: IN26083017184328180839]
Registered Mobile: 9898141737
Registered Email j.modi045@gmail.com
