Flipkart cancelled the order post payment and then increased prices

oathkeeper

oathkeeper

New member
Company Name
Flipkart
Product Name
Realme GT 7T
Website Name
flipkart.com
Loss Amount
27500
Ratings
1.00 star(s)
Seller cancelled my order deliberately and has now increased the price. I was told by your customer care executive that this is due to GST verification, however, I have ordered on this GST multiple times in past and this is simply untrue. You are doing fraudulent trade practices.
 
I completely empathize with your frustration—I have been ensnared in the exact same trap by the very same platform. In my case, a prepaid, confirmed order was unilaterally canceled under a hollow logistical pretext, purely to deny me the promotional sale price.

The "GST verification" excuse is textbook corporate gaslighting. Under the Indian Contract Act, 1872, once an order is confirmed, a binding contract is established. Canceling it arbitrarily to relist the item at a higher price is a flagrant Deficiency of Service and an Unfair Trade Practice under the E-Commerce Rules.

Do not let them close the matter with just a passive refund. Here is how you can push back:
  • Escalate on NCH: If they try to close your National Consumer Helpline ticket with a generic refund update, reject the resolution immediately and mark it as "Unsatisfied."
  • File on e-Daakhil: For a substantial loss like ₹27,500, you can file a formal case online before the District Consumer Commission. For disputes under ₹5 Lakhs, the government waives all court fees.
  • Serve a Pre-Litigation Notice: Email their Grievance Officer directly, giving them a strict 48-hour window to honor the price via a gift voucher before you proceed with legal action for mental agony and financial loss.
E-commerce platforms count on our compliance to sustain these predatory cycles. Stand your ground and take it to the regulators!
 
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