ganeshkumar1718
New member
- Company Name
- Flipkart
- Product Name
- Ptron headphone
- Loss Amount
- 1118
- Ratings
Customer care will not contact me, so customer care person call me and solve the problem. My number is 9342537316,8148285047 my order id is To the Flipkart Grievance Redressal Team,
I am writing this email to express my extreme dissatisfaction and anger regarding the irresponsible handling of my order and the continued failure to process my refund.
**Order ID: OD438844331412359100**
I placed an order for pTron headphones on 10 October 2026 using a Flipkart Gift Card and GPay/UPI payment. My order was initially confirmed and visible in my order history. However, after 11 October 2026, the order suddenly disappeared from my Flipkart account due to what your customer support team described as a technical issue.
I contacted your customer support team repeatedly through phone calls and emails for almost a week. Despite explaining the same issue multiple times, I received no proper resolution or satisfactory response. Your support team acknowledged the technical issue, yet I was left without a solution.
The situation became even worse when the delivery person arrived on 17 October 2026. I did not receive the delivery OTP on my registered mobile number, despite checking my SMS messages, WhatsApp, and the Flipkart app. As a result, the delivery person cancelled my order. I was ready to receive my product, but I was unable to complete the delivery because the OTP was not received.
**The most unacceptable part is that I am still waiting for my refund.** The order disappeared because of a technical problem on Flipkart's side, the delivery failed because the OTP was not received, and now I am being left without my product and without my money.
Why should I suffer because of failures in your own system? Why should a customer who paid for a product have to spend days contacting customer support to recover their own money? I fulfilled my responsibility by placing the order and making the payment. Flipkart must now fulfil its responsibility by resolving this issue and returning my money.
I consider the handling of this matter completely unacceptable. Repeated explanations about technical problems are not a solution. I need action, accountability, and a clear resolution.
**I DEMAND THE FOLLOWING ACTIONS:**
1. **Immediate full refund:** Refund the complete amount paid for this order. Restore the Flipkart Gift Card portion to the appropriate gift card balance and refund the GPay/UPI portion through the appropriate payment method.
2. **Written refund confirmation:** Provide the exact refund amount, refund reference number, and expected completion date.
3. **Appropriate compensation:** Review my case for fair compensation for the inconvenience, repeated follow-ups, failed delivery, and poor customer support.
4. **Formal investigation:** Investigate why my confirmed order disappeared from my order history and why the delivery OTP was not received.
5. **Escalation to the responsible team:** Ensure this complaint reaches a senior grievance officer who can take action instead of sending me another generic response.
I require a meaningful, written response within 48 hours of receiving this email. Please do not send me another standard reply stating that the matter is being investigated without providing a clear action plan and refund timeline.
If this issue is not resolved, I will escalate the complaint to the National Consumer Helpline through National Consumer Helpline and consider the appropriate consumer dispute redressal options. I will retain my payment records, previous complaint emails, call details, and other available evidence to support my complaint.
Flipkart must not expect customers to accept financial loss and endless delays because of technical failures within its own systems.
I expect my full refund to be processed without further unnecessary delay and my request for compensation to be formally reviewed.
Please treat this email as a **formal escalation and final request for resolution before I pursue further consumer grievance remedies.**
Order Details:
Customer Name: Ganeshkumar
Product: pTron Headphones
Order ID: OD438844331412359100
Order Date: 10 October 2026
Payment Method: Flipkart Gift Card and GPay/UPI
I expect accountability and a proper resolution, not another excuse.
Regards,
Ganeshkumar
I am writing this email to express my extreme dissatisfaction and anger regarding the irresponsible handling of my order and the continued failure to process my refund.
**Order ID: OD438844331412359100**
I placed an order for pTron headphones on 10 October 2026 using a Flipkart Gift Card and GPay/UPI payment. My order was initially confirmed and visible in my order history. However, after 11 October 2026, the order suddenly disappeared from my Flipkart account due to what your customer support team described as a technical issue.
I contacted your customer support team repeatedly through phone calls and emails for almost a week. Despite explaining the same issue multiple times, I received no proper resolution or satisfactory response. Your support team acknowledged the technical issue, yet I was left without a solution.
The situation became even worse when the delivery person arrived on 17 October 2026. I did not receive the delivery OTP on my registered mobile number, despite checking my SMS messages, WhatsApp, and the Flipkart app. As a result, the delivery person cancelled my order. I was ready to receive my product, but I was unable to complete the delivery because the OTP was not received.
**The most unacceptable part is that I am still waiting for my refund.** The order disappeared because of a technical problem on Flipkart's side, the delivery failed because the OTP was not received, and now I am being left without my product and without my money.
Why should I suffer because of failures in your own system? Why should a customer who paid for a product have to spend days contacting customer support to recover their own money? I fulfilled my responsibility by placing the order and making the payment. Flipkart must now fulfil its responsibility by resolving this issue and returning my money.
I consider the handling of this matter completely unacceptable. Repeated explanations about technical problems are not a solution. I need action, accountability, and a clear resolution.
**I DEMAND THE FOLLOWING ACTIONS:**
1. **Immediate full refund:** Refund the complete amount paid for this order. Restore the Flipkart Gift Card portion to the appropriate gift card balance and refund the GPay/UPI portion through the appropriate payment method.
2. **Written refund confirmation:** Provide the exact refund amount, refund reference number, and expected completion date.
3. **Appropriate compensation:** Review my case for fair compensation for the inconvenience, repeated follow-ups, failed delivery, and poor customer support.
4. **Formal investigation:** Investigate why my confirmed order disappeared from my order history and why the delivery OTP was not received.
5. **Escalation to the responsible team:** Ensure this complaint reaches a senior grievance officer who can take action instead of sending me another generic response.
I require a meaningful, written response within 48 hours of receiving this email. Please do not send me another standard reply stating that the matter is being investigated without providing a clear action plan and refund timeline.
If this issue is not resolved, I will escalate the complaint to the National Consumer Helpline through National Consumer Helpline and consider the appropriate consumer dispute redressal options. I will retain my payment records, previous complaint emails, call details, and other available evidence to support my complaint.
Flipkart must not expect customers to accept financial loss and endless delays because of technical failures within its own systems.
I expect my full refund to be processed without further unnecessary delay and my request for compensation to be formally reviewed.
Please treat this email as a **formal escalation and final request for resolution before I pursue further consumer grievance remedies.**
Order Details:
Customer Name: Ganeshkumar
Product: pTron Headphones
Order ID: OD438844331412359100
Order Date: 10 October 2026
Payment Method: Flipkart Gift Card and GPay/UPI
I expect accountability and a proper resolution, not another excuse.
Regards,
Ganeshkumar
