Flipkart.com AND E-kart DELIVERY, Without attempting delivery they cancel from their side and give headache to customer.

K

kkj576

New member
Seller Name
IWQNBecommerce -Flipkart.com
Company Name
Whirlpool
Product Name
215L Frost Free Refrigerator
Website Name
flipkart.com
Customer Care Number
18002089898.
Loss Amount
21500
Ratings
1.00 star(s)
Opposite Party Address
Flipkart
Subject: Complaint against Flipkart for unethical delivery practices, harassment, and failure to fulfil orders.

Complainant Details:
  • Name: KAMAL KISHORE JHAWAR
  • HYDERABAD- 500065
Opposite Party: Flipkart Internet Pvt. Ltd.

Reference Order Details:
  1. Order ID: OD437109796172161100 (Dated: 23-03-2026)
  2. Order ID: OD437122207490761100 (Dated: 24-03-2026)
​
Description of the Grievance:

I am writing to formally lodge a complaint against Flipkart regarding a recurring pattern of unprofessionalism and consumer harassment.

  1. Extortion Attempt (First Order): On the delivery date of my first order (Whirlpool 215 Refrigerator), the delivery personnel demanded additional money beyond the prepaid/agreed invoice amount. Upon my refusal to pay this illegal surcharge, the person took the product back and falsely updated the status as "Rejected by Customer," leading to an automatic cancellation.
  2. Failed Resolution: I reported this incident to Flipkart Customer Care. I was assured that strict action would be taken and was encouraged to place a second order.
  3. Fraudulent Status Update (Second Order): Trusting their assurance, I placed the second order. Today, without any physical delivery attempt or phone contact from the delivery partner, the order was again marked as "Rejected at Doorstep" and cancelled.
  4. Negligence in Support: Flipkart Customer Care has repeatedly expressed "concern" without providing a tangible solution. They are once again asking me to place a third order, showing a complete lack of accountability for their logistics partner’s behaviour.
Demands:

  • Immediate Fulfillment: I request the ConsumerCourt to direct Flipkart to fulfil the order at the original price and terms without further delay.
  • Investigation: A formal inquiry into the logistics partner for attempting to extort money from customers.
  • Compensation: Compensation for the mental agony, loss of time, and the inconvenience of being without a necessary household appliance (refrigerator) for several days due to their internal failures.
 
Last edited:
Hello @kkj576

Thank you for reaching out. We noticed that you are facing the similar problem with Flipkart that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Reverse Pickup Completed but Return Cancelled – Order ID OD336206895394649100 – Immediate Intervention Required'

Hello @Tousif

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step 1:
We recommend that you first call the Flipkart customer care at "044-45614700" and register your complaint.


Step 2 – Email Customer Care
Please send a detailed email...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
Back
Top