Flipkart is not allowing us to return a faulty product

er.ranveer

er.ranveer

New member
Seller Name
Flipkart
Company Name
Flipkart
Product Name
Haier 2026 Model 1.5 Ton 4 Star Split HEXA Inverter with Wi-fi AC (1)
Website Name
Flipkart
Customer Care Number
18002029898
Loss Amount
33000
Ratings
1.00 star(s)
Hi,
We have placed an order on Flipkart platform for Split AC, details provided below.
Post installation which was done by Jeeves it was told to us that there is no gas in the AC and post that we raised a complaint with Flipkart which was closed without any resolution and now when we raised the return/replacement request they have cancelled it.

Order ID - OD437886425116775100
Product Details - Haier 2026 Model 1.5 Ton 4 Star Split HEXA Inverter with Wi-fi AC (1)
Order Date - June 21st
Return Validity - Until June 29th
Return Requested - June 26th
 
Hello @er.ranveer

Thank you for reaching out. We noticed that you are facing the similar problem with Flipkart that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Reverse Pickup Completed but Return Cancelled – Order ID OD336206895394649100 – Immediate Intervention Required'

Hello @Tousif

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step 1:
We recommend that you first call the Flipkart customer care at "044-45614700" and register your complaint.


Step 2 – Email Customer Care
Please send a detailed email...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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