FNP complain - item not delivered and not issuing a refund as well

MeeraK

MeeraK

New member
Seller Name
Ferns and Petals
Company Name
FNP
Product Name
Flask
Website Name
https://www.fnp.com/
Customer Care Number
+91-11-26802680
Loss Amount
907
Ratings
1.00 star(s)
Dear Sir / Ma’am,

I had ordered a flask with personalised name as a birthday gift to my brother which FP failed to deliver.
I chatted with the customer care team, gave them an alternate number and requested to re-deliver. They failed to do the same as well.

Now as I raise my complain again to them ,they informed me they will not issue a refund.
May I request you to look into this matter. I am attaching the invoice and also the email response received from them.

Thank you,
Meera K
 
Hello @MeeraK

Thank you for reaching out. We noticed that you are facing the similar problem with FNP that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Complaint against FNP : Product not delivered and no refund processed'

Hello @Agni

We are outlining the first step to be taken before filing a case against the FNP in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Call/Online
We recommend that you first call and register your complaint at 9212422000, then Send a detailed email to grievance@fnp.com outlining your issue, including...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
Back
Top