Vacuum Cleaner Formal Consumer Complaint – Defective FORBES SMARTCLEAN FULLY AUTOMATIC STATION and Deficient After-Sales Service

Pralhad

Pralhad

New member
Dealer Name
Eureka Forbes
Company Name
Eureka Forbes
Product Name
FORBES SMARTCLEAN FULLYAUTOMATIC STATION
Customer Care Number
7039883333
Loss Amount
70000
Ratings
1.00 star(s)
Opposite Party Address
Eureka Forbes: B1/B2, 701, 7th Floor, Marathon Innova, Off. Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra - 400013
Subject: Formal Consumer Complaint – Defective FORBES SMARTCLEAN FULLY AUTOMATIC STATION and Deficient After-Sales Service

To,
The Grievance Officer / Consumer Protection Authority

I am filing this complaint against Eureka Forbes Limited regarding the repeated failure of my FORBES SMARTCLEAN FULLY AUTOMATIC STATION robotic vacuum cleaner and the company's continued inability to provide a permanent resolution despite numerous service requests and escalations.

I purchased the above product with the expectation of receiving a reliable and premium cleaning solution. However, since the initial days of ownership, the machine has been plagued with technical issues. Several complaints were raised, and the machine was taken to the service center multiple times. Despite repeated repairs, the problems persist, rendering the product unreliable and unfit for its intended purpose.

Over the past year, I have contacted customer support more than a hundred times and spoken with numerous customer care representatives and service personnel. Unfortunately, none of these interactions resulted in a lasting solution. A significant portion of the warranty period has been lost while the product remained unusable or under service, depriving me of the benefits promised at the time of purchase.

The following service requests were raised for the same recurring issue:

  • CM-250426-70913277
  • CM-020526-71277153
  • CM-070526-71498992
  • CM-100626-73226942
  • CM-190626-73787740
  • CM-190826-77148614 (Open)
  • CM-120926-78451816 (Open)
Despite multiple service visits and complaint closures, the underlying problem remains unresolved, forcing me to repeatedly raise the same issue. This demonstrates a clear failure in product quality and after-sales support.

I formally submit that:

  1. The product supplied is defective and has failed to perform as advertised.
  2. Eureka Forbes has been unable to provide an effective and permanent repair despite multiple opportunities.
  3. I have suffered considerable inconvenience, loss of time, and loss of warranty coverage while pursuing resolution.
  4. The repeated closure of service requests without resolving the root cause amounts to deficient service and unfair consumer treatment.
Relief Sought

I therefore request:

  • Immediate replacement of the defective unit with a new and fully functional product, or
  • Full refund of the purchase amount.
  • Compensation for the prolonged inconvenience and loss of product usage during the warranty period.
  • Written closure of the grievance with a clear resolution timeline.
Given the extensive history of complaints and the lack of satisfactory resolution, I no longer have confidence in further repair attempts and seek a final settlement of this matter at the earliest.

Sincerely,

Pralhad Kulkarni
Bangalore Rural - 560060
Owner of FORBES SMARTCLEAN FULLY AUTOMATIC STATION
 
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