Nilikagrover
New member
- Company Name
- Nilika Grover
- Product Name
- Vegetables & household Groceries
- Loss Amount
- 2500
- Ratings
Details of the Complaint
I wish to lodge a formal consumer complaint against Blinkit regarding an order that was marked as delivered on its platform, although I never received the ordered items.
I placed an order for vegetables and household essentials through Blinkit, relying on its promise of quick delivery. However, the order was marked as delivered without being received by me. I immediately brought this discrepancy to the company’s attention and repeatedly contacted its customer support team seeking an explanation and resolution.
Despite several attempts to resolve the matter, Blinkit has consistently refused to issue a refund or provide redelivery.
The company subsequently claimed that, according to its delivery partner, the order had been handed over to a security guard. However, I categorically dispute receipt of the order and have not been provided with any verifiable evidence establishing that the goods were delivered to me or to a person authorised by me to accept them.
I specifically requested the following information and assistance:
Blinkit has not provided the requested proof of delivery or adequately addressed these questions. During a telephone call, a representative named Mahesh Singh informed me that no further action could be taken because the delivery partner maintained that the order had been delivered. He subsequently stated that the query was being closed.
I escalated the matter through multiple emails and requested a review by senior management. However, Blinkit continued to deny my claim and ultimately informed me that it would not provide any further assistance.
I find it unreasonable that the company has relied solely on the delivery partner’s assertion while refusing to provide evidence substantiating the alleged delivery. Closing a complaint without resolving the dispute does not address the fact that I have paid for goods that I maintain were never received.
The repeated refusal to investigate the discrepancy transparently and the denial of a refund, despite my repeated attempts to resolve the matter directly with the company, have caused me considerable inconvenience, wasted time and financial loss.
Relief Sought
I respectfully request that the concerned consumer grievance authority intervene and direct Blinkit to:
I have made repeated good-faith efforts to resolve this issue directly with Blinkit, but the company has refused to provide a satisfactory resolution. I am therefore seeking intervention to ensure a fair and transparent outcome.
I am prepared to submit the order details, payment records, screenshots of the order status, email correspondence and records of my interactions with Blinkit’s customer support team as supporting evidence.
I request that this complaint be registered and that appropriate action be taken to resolve the matter.
Complainant: Nilika Grover
Order ID: ORD83702479866
I wish to lodge a formal consumer complaint against Blinkit regarding an order that was marked as delivered on its platform, although I never received the ordered items.
I placed an order for vegetables and household essentials through Blinkit, relying on its promise of quick delivery. However, the order was marked as delivered without being received by me. I immediately brought this discrepancy to the company’s attention and repeatedly contacted its customer support team seeking an explanation and resolution.
Despite several attempts to resolve the matter, Blinkit has consistently refused to issue a refund or provide redelivery.
The company subsequently claimed that, according to its delivery partner, the order had been handed over to a security guard. However, I categorically dispute receipt of the order and have not been provided with any verifiable evidence establishing that the goods were delivered to me or to a person authorised by me to accept them.
I specifically requested the following information and assistance:
- Proof of delivery, including a photograph or other verifiable delivery record.
- The exact house, flat or premises where the delivery partner claims to have delivered the order.
- The identity of the guard or other individual who allegedly accepted the order.
- The delivery partner’s contact details or a conference call with the delivery partner and a senior Blinkit representative so that the alleged delivery could be clarified directly.
- An urgent callback from a senior representative empowered to investigate and resolve the matter.
Blinkit has not provided the requested proof of delivery or adequately addressed these questions. During a telephone call, a representative named Mahesh Singh informed me that no further action could be taken because the delivery partner maintained that the order had been delivered. He subsequently stated that the query was being closed.
I escalated the matter through multiple emails and requested a review by senior management. However, Blinkit continued to deny my claim and ultimately informed me that it would not provide any further assistance.
I find it unreasonable that the company has relied solely on the delivery partner’s assertion while refusing to provide evidence substantiating the alleged delivery. Closing a complaint without resolving the dispute does not address the fact that I have paid for goods that I maintain were never received.
The repeated refusal to investigate the discrepancy transparently and the denial of a refund, despite my repeated attempts to resolve the matter directly with the company, have caused me considerable inconvenience, wasted time and financial loss.
Relief Sought
I respectfully request that the concerned consumer grievance authority intervene and direct Blinkit to:
- Investigate the disputed delivery of Order ID ORD83702479866.
- Provide verifiable proof of delivery, including the recorded delivery location and details of the person who allegedly accepted the order, subject to applicable privacy requirements.
- Refund the full amount paid for the order if delivery to me or an authorised recipient cannot be substantiated.
- Provide a written explanation of the investigation conducted and the reasons for repeatedly rejecting my complaint.
- Consider appropriate additional relief for the inconvenience and financial loss caused, as permissible under applicable consumer protection law.
I have made repeated good-faith efforts to resolve this issue directly with Blinkit, but the company has refused to provide a satisfactory resolution. I am therefore seeking intervention to ensure a fair and transparent outcome.
I am prepared to submit the order details, payment records, screenshots of the order status, email correspondence and records of my interactions with Blinkit’s customer support team as supporting evidence.
I request that this complaint be registered and that appropriate action be taken to resolve the matter.
Complainant: Nilika Grover
Order ID: ORD83702479866