Refrigerator Formal Consumer Complaint Against Flipkart – Damaged Refrigerator Delivered and Return Request Unresolved

[suresh8977]

Dealer Name

Flipkart

Company Name

Flipkart

Product Name

Samsung 350 L Frost Free Double Door 3 Star Refrigerator with Convertible 5-in-1, Wifi Enabled, Bespoke AI, Digital Inverter, 2026 Model

Customer Care Number

1800 208 9898

Loss Amount

36133

Ratings

1.00 star(s)

Opposite Party Address

Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru – 560103, Karnataka, India.

I am filing this complaint against Flipkart for delivering a damaged refrigerator and failing to resolve my return request despite repeated follow-ups with their customer support team.

Order ID: OD438832106938367100
Return Request Date: October 17, 2026
Product: Refrigerator
Issue: Damaged product delivered; return and refund/replacement request pending.

I ordered a refrigerator through Flipkart, trusting the platform and expecting a safe and reliable shopping experience. However, the product was delivered in a damaged condition. Immediately after identifying the damage, I raised a return request on October 17, 2026.

Unfortunately, my experience since then has been extremely frustrating and unacceptable.

It has been more than two weeks, and Flipkart has still not provided a proper resolution or a clear update on my return request. Every time I contact customer support, I receive the same repetitive response: "Please wait another 24–48 hours." This response has been repeated multiple times without any actual action or resolution.

How many times does a customer have to wait 24–48 hours for a simple return request?

Flipkart appears to have no accountability once a customer receives a damaged product. Their customer support team keeps giving false assurances and making customers run from one follow-up to another instead of taking ownership and resolving the issue.

This is not just poor customer service. It is a complete failure of responsibility towards a paying customer. A customer should not have to spend weeks chasing a company to return a product that was delivered in a damaged condition.

I purchased this expensive household appliance with my hard-earned money. I should not have to suffer because of Flipkart's failure to ensure proper product delivery and after-sales support.

My concerns are:

1. Delivery of a damaged refrigerator.
2. Failure to process the return request raised on October 17, 2026.
3. Repeated 24–48-hour assurances without any meaningful action.
4. Lack of transparency and accountability from Flipkart's customer support.
5. Unnecessary mental harassment, inconvenience, and loss of time caused by repeated follow-ups.

Resolution Expected:

1. Immediate approval and processing of my return request.
2. Complete refund of the amount paid, or an appropriate replacement, as applicable to my original request.
3. A written explanation for the unreasonable delay in resolving this complaint.
4. Appropriate compensation for the mental harassment, inconvenience, and time wasted due to Flipkart's negligence.

I want to make it clear that I will not accept another generic response asking me to wait 24–48 hours. I expect a concrete resolution with a confirmed timeline.

Flipkart cannot simply collect customers' money, deliver damaged products, and then avoid responsibility when customers approach them for support.

I am raising this complaint to seek accountability and ensure that other consumers do not face the same experience.

I request the concerned authorities to take this complaint seriously and help me obtain a fair resolution.