Goibibo not initiating refund request with airline in times of war

shzaine

shzaine

New member
Company Name
goibibo
Website Name
https://www.goibibo.com/
Loss Amount
36000
Ratings
4.00 star(s)
Opposite Party Address
MakeMyTrip (India) Private Limited
19th Floor, Tower A/B/C, Epitome Building No. 5,
DLF Cyber City, DLF Phase III,
Gurugram Haryana - 122002
Booking ID GOFLINTAJ8UW9172629 and PNR FPDK23
Due the war in the middleast my flight with kuwait airways stands cancelled .
I have asked Goibibo to initiate a refund for the same but since March 15 it is only showing inititated

15 March 2026 2:13 PM

Cancellation request raised
We've received your cancellation request and it is currently being processed. A refund of ₹ 34,364 will be processed in due course subject to airline approval

17 March 20262:13 PM

PNR cancelled at airline

We’ve initiated the process of canceling your ticket with the airline. Once this is completed, your refund will be initiated. While this step may take some time, please be assured that the refund will be processed in due course

The second step which shows 17th March is not ticket in green as yet .

i have been trying to get in touch but there us no email suppport and the calls only make you talk to bots. Do they even have real humans to help . Due to money not being refunded its causing me financial strain and I am not even sure if I should book another flight. Goibibo has kept me stranded that too in times of war like these where travel is already difficult . kindly get in touch with me and process this refund ASAP. Even Kuwait airways is picking calls just not youll. Will never use your site again. horibble service.
Reference Booking ID GOFLINTAJ8UW9172629 and PNR FPDK23
 
Hello @shzaine

We are outlining the first step to be taken before filing a case in the Consumer Forum against Goibibo.

Please follow the steps mentioned below. If you have already contacted the Goibibo customer care via email and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first send an email to the customer care department of the Goibibo (grievanceofficer@goibibo.com), clearly outlining your concerns, and requesting for Compensation and also ask them to Refund the amount.

This step not only gives the Goibibo a chance to compensate and refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later..

Offline
You can also send Legal Notice via registered post at Goibibo Head Office.

Goibibo (India) Private Limited
19th Floor, Tower B, Building No. 5, DLF Epitome,
DLF Phase 3, Cybercity, Gurugram – 122001

View Sample Notice:
TeamMember

Thread 'Notice to CMD of the Company'

To,
Chairman / Managing Director
Mention Company Name

Subject: Notice Before Filing Consumer Case in Consumer Forum.

Dear Sir/Madam,

This is to inform you that I, Your Name, am constrained to issue this notice on account of the deficiency in service and/or unfair trade practice committed by your company in relation to Mention product/service name, order number, date of transaction.

Despite repeated attempts made by me to resolve the matter amicably, including contacting your customer care, no satisfactory response or resolution has been provided till...

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
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