Goibibo not refunding full amount

R

Rinkal gandhi

New member
Company Name
Goibibo and Thai Vietjet airlines
Website Name
Goibibo
Loss Amount
6000
Ratings
5.00 star(s)
I have booked the flight for Mumbai to Phuket of Thai Vietjet Air PNR no BVNSD9 for 18th May 2026 with Rs.30760. The same has been cancelled by airlines stating that management decision the flight has been cancelled and full refund will be provided along with 1000 baht as gift .
I have cancelled the same and requested for refund with airlines and Goibibo.
The Goibibo portal has just transfer Rs.22621 and 1486. And the rest amount of around Rs. 5000 they have deducted as service fare.
My question is if i have not used your service only then why are u deducting as service charges.
Kindly refund the whole amount as whatever i have paid for booking.
 

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Hello @Rinkal gandhi

We are outlining the first step to be taken before filing a case in the Consumer Forum against Goibibo.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first send an email to the customer care department of the Goibibo (grievanceofficer@goibibo.com), clearly outlining your concerns, that no room was provided even after pre-booking and requesting for Compensation and also ask them to Refund the amount.

This step not only gives the Goibibo a chance to compensate and refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later..

Offline
You can also send Legal Notice via registered post at Goibibo Head Office.

Goibibo (India) Private Limited
19th Floor, Tower B, Building No. 5, DLF Epitome,
DLF Phase 3, Cybercity, Gurugram – 122001

View Sample Notice:
TeamMember

Thread 'Notice to CMD of the Company'

To,
Chairman / Managing Director
Mention Company Name

Subject: Notice Before Filing Consumer Case in Consumer Forum.

Dear Sir/Madam,

This is to inform you that I, Your Name, am constrained to issue this notice on account of the deficiency in service and/or unfair trade practice committed by your company in relation to Mention product/service name, order number, date of transaction.

Despite repeated attempts made by me to resolve the matter amicably, including contacting your customer care, no satisfactory response or resolution has been provided till...

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
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