madhavi@77
New member
- Bank Name
- Groww(Nextbillion Technology Private Ltd)
- Customer Care Number
- 9108800604
- Loss Amount
- 24800
- Ratings
- Opposite Party Address
- NA
I short sell NSDL company 100 shares at 1076 rupees on 7th August 2025.The previous day closing price was around 930 rupees,as per the grow policy they square off when the share reaches 18%,which reached at 1104 rupees.My stock should have automatically bought but they didn't close the stock.So,I placed order to buy on 1123 which is the highest of the day but my order got cancelled by grow app.As per the grow app policy for intraday I can't make any orders after 3:20.So,I waited for them to close my order,which they couldn't because of no liquidity.They deducted 1352 rupees per share on 8th August 2025.When I contacted customer care, they said that there was no liquidity at 3:20 Pm to close my order it was the exchange executed the order.but my concern is when NSDL share reached 18% change happen they should auto sell it,at that ti
me where was liquidity but they are constantly saying that where was no liquidity to place my order at 18% change, Although it reached 18% at 1:55 Pm then it reached the highest(1123) of the day on 3:05 PM (we can clearly see there was liquidity for 1hour) .Because of this it charged me Rs24800 extra but,my actual loss must be 2800 rupees. When I reached out to them they said that it's not their fault it's stock exchange policy. I need my 24800 rupees money back because it's not my fault.Please help me to recover.
me where was liquidity but they are constantly saying that where was no liquidity to place my order at 18% change, Although it reached 18% at 1:55 Pm then it reached the highest(1123) of the day on 3:05 PM (we can clearly see there was liquidity for 1hour) .Because of this it charged me Rs24800 extra but,my actual loss must be 2800 rupees. When I reached out to them they said that it's not their fault it's stock exchange policy. I need my 24800 rupees money back because it's not my fault.Please help me to recover.
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