GTPL wifi services not provided

samirjdhv966

samirjdhv966

New member
Dealer Name
Gtpl
Company Name
Gtpl
Customer Care Number
+91 81417 66644
Loss Amount
7000
Ratings
2.00 star(s)
Opposite Party Address
202, 2nd Floor, Sahajanand Shopping Centre, Opp. Swaminarayan Mandir, Shahibaug, Ahmedabad, 380004, Gujarat
Good day Sir/ Madam,

Wrt to below details of my complaint, I would like to draw your attention about GTPL SERVICES not being provided to me although I have paid 6000rs hefty amount for wifi connection and since it's not working from 09.04.2025, complaint raised
,believing incompetent GTPL has not sent anybody for repairs or check.I would like to have a hefty compensation for my losses and damages and for extra other internet charges borne by my family and also refund on pro rata basis of amount I have paid.


I would request almighty authority to take necessary action asap and provide protection to consumer and lesson to Gtpl for such ignorance.

Also advise if I have to move for any law biding authority for case if so.

Thanking you and regards

Details of my complaint:
=========================
TICKET DETAILS

TICKET NUMBER : 33001630,

DATE: 09/04/2025 10:49:51 PM,

CATEGORY: CPE - ROUTER/ONU RELATED,

STATUS: OPEN
=========================
Samir Jadhav
 
Dear @samirjdhv966 ,

We have reviewed your details concerning the non-provision of WiFi services by GTPL despite your payment of ₹6,000. Such experiences can be distressing, especially when expectations of quality and reliability are not met.

Legal Grounds:​

Under the Consumer Protection Act, 2019, particularly Section 2(11), "deficiency" is defined as any fault, imperfection, shortcoming, or inadequacy in the quality, nature, or manner of performance required to be maintained by or under any law or contract. Your situation, involving inadequate service and performance issues, falls under this definition.

Recommended Actions:​


1. Immediate Steps:​

  • Contact GTPL Customer Support:
  • Document All Communications: Keep records of all interactions with GTPL, including emails, call logs, and service requests.

2. Escalation:​

If the issue remains unresolved:
  • Contact the Appellate Authority:
  • File a Complaint with the Consumer Forum: Approach the Consumer Disputes Redressal Commission seeking redressal for the deficiency in service.
  • Seek Legal Assistance: Consult with our legal professional to draft and send a formal legal notice to GTPL, demanding resolution.

Documentation Required:​

  • Proof of payment (receipt or transaction details).
  • Service request numbers and correspondence with GTPL.
  • Any other relevant documents supporting your claim.


Note: We can assist you in drafting the necessary case files and guide you through the process of filing complaints with the appropriate authorities.

Please let us know if you require further assistance.

Regards,
Support Team
 
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