- Dealer Name
- Consulting rooms private limited
- Company Name
- Haier
- Product Name
- Front load washing machine
- Customer Care Number
- 18001029999
- Loss Amount
- 28387
- Ratings
- Opposite Party Address
- 111,alamathi2 revenue village ,Thiruvallur high road,sholavaram panchayat union,thiruvallur district
I am writing to escalate a concern regarding my recently purchased washing machineHaier 9 kg AI Smart Wash (AI-DBT) [IMEI/Serial No: CEAAFF01N01PLS4R , which is only 61 days old.
The appliance has been producing a high sound during operation, and after raising the issue via WhatsApp on August 3rd, a service technician inspected the machine. They informed me that both the drum and bearing have failed. This is concerning, given that the machine is nearly new. During the call, the technician did not provide a clear TAT for resolution.
As a loyal customer of Haier, I have lost faith in the product. It is disappointing to see such a significant failure so early, especially when your warranty advertisement promises a comprehensive 2-year warranty on the product and a 12-year warranty on the Direct Motion motor.
Given the circumstances, I need a complete replacement of the washing machine. I do not believe that simply replacing the failed components is a reasonable solution, given the potential for future problems once the warranty expires. This raises questions regarding the quality assurance process PDI.
Therefore, I am seeking a prompt resolution and would appreciate your immediate attention to this matter to prevent any further escalation. I have attached the invoice for your reference and further clarification.
Product purchased on : 4th June 26. ( 31 days left)
1st Complaint register on email: 04-Aug-26
2nd Reminder Register on email : 06-Aug-26
3rd Reminder Register on email : 18-aug-26
4th Reminder Register on email : 20-Aug-26
1st Service Request raised on whats app : 3rd Aug-26-Service request no:CH20260803000898 which is closed without prior repairing & satisfaction from customer end .
2nd service Request raised on whats app : 17-Aug-26-Service request no:CH20260817001760 which is closed without prior repairing & satisfaction from customer end.
The appliance has been producing a high sound during operation, and after raising the issue via WhatsApp on August 3rd, a service technician inspected the machine. They informed me that both the drum and bearing have failed. This is concerning, given that the machine is nearly new. During the call, the technician did not provide a clear TAT for resolution.
As a loyal customer of Haier, I have lost faith in the product. It is disappointing to see such a significant failure so early, especially when your warranty advertisement promises a comprehensive 2-year warranty on the product and a 12-year warranty on the Direct Motion motor.
Given the circumstances, I need a complete replacement of the washing machine. I do not believe that simply replacing the failed components is a reasonable solution, given the potential for future problems once the warranty expires. This raises questions regarding the quality assurance process PDI.
Therefore, I am seeking a prompt resolution and would appreciate your immediate attention to this matter to prevent any further escalation. I have attached the invoice for your reference and further clarification.
Product purchased on : 4th June 26. ( 31 days left)
1st Complaint register on email: 04-Aug-26
2nd Reminder Register on email : 06-Aug-26
3rd Reminder Register on email : 18-aug-26
4th Reminder Register on email : 20-Aug-26
1st Service Request raised on whats app : 3rd Aug-26-Service request no:CH20260803000898 which is closed without prior repairing & satisfaction from customer end .
2nd service Request raised on whats app : 17-Aug-26-Service request no:CH20260817001760 which is closed without prior repairing & satisfaction from customer end.