Haier Ac/ Customer service center/ Harrasment

A

Abhinav

New member
Dealer Name
Bharat Enterprises Ghaziabad
Company Name
Haier India
Product Name
Haier Ac Inverter
Customer Care Number
18004199999
Loss Amount
32000
Ratings
1.00 star(s)
Opposite Party Address
Noida
Sir, I had registered the complaint on Saturday, I was told that it will be corrected withi1000225561.jpg1000225555.jpg1000225558.jpg1000225549.jpg1000225546.jpg1000225543.jpg1000225540.jpg1000225537.jpg1000225532.jpg1000225106.jpgn 24 to 48 hours, you will get a call. You did not receive any call and the complaint was closed on Monday, I contacted on Monday, and was told that it will be corrected within 24 hours, but that did not happen, then I got a call from a service engineer, he denied that the area was not under me. After that, the service centre people to whom the complaint was forwarded are not receiving the calls, their number is 8433164215. I called several times, they keep disconnecting the calls and I am very worried, I do not know how my problem should be solved under any circumstances. immediately. Otherwise I will complain in the customer court. I am being harassed. Your customers say executively that I don't have enough time to solve your problem.

Please help me out
 
Hello @Abhinav

Thank you for reaching out to us.

To ensure we understand your issue clearly and respond as efficiently as possible, we kindly request that you follow a specific format when posting your complaint on the forum.
  1. Start each point with the date when the issue or event occurred.
  2. Describe the event or issue clearly, in a single line or paragraph.
  3. If you’ve already contacted the company, mention every interaction with the date and a short summary of what was discussed or promised.
This helps us understand the timeline of your issue and respond step-by-step to resolve it effectively.


Example – Faulty product received:
  • 12-May-2024 – I received [Product Name] (Order ID: XXXXX). The item was not working properly (describe issue briefly).
  • 13-May-2024 – I called customer support. They asked me to send a video as proof, which I did.
  • 16-May-2024 – No response received yet regarding the replacement or refund.

  • Please avoid vague messages like “my product is not working” or “no one is replying.”
  • The more clear and date-specific your message is, the faster and more accurately we can assist you.
We appreciate your cooperation in helping us help you better.

Best regards,
Thanks
 
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