sourabhdubey1990
New member
- Loss Amount
- 25000
- Ratings
I am lodging this complaint against Airtel Xtream due to a deeply distressing and unacceptable experience with their internet services and customer support.
Despite repeated follow-ups over the past two days, the service I paid for was never provided. Multiple assurances were given, but my internet connection was never restored, severely impacting my work and personal commitments. I even had to take an unplanned leave from work, anticipating the visit of a technician who ultimately did not show up.
Throughout this ordeal, I was forced to interact with over 12 different customer support agents, including so-called "supervisors," all of whom failed to resolve the issue or provide a clear answer. My calls were frequently disconnected, and I was given false promises and misleading information.
Some of the individuals I was in contact with include: Satish, Pooja, Nicol, Dimple Ambate, Vishal, and Vikas. The first technician, Vikram Katkar, informed me he is on leave for 15 days, and his replacement, Suraj Maurya, stated he also won’t come, and someone else might – with no clarity or follow-up.
This kind of treatment amounts to mental harassment and shows a complete lack of accountability, professionalism, and coordination across their teams. I have been given no service, despite having paid in advance, and have received no resolution or ownership from the company.
If I do not receive a satisfactory response and confirmation of both the refund and compensation within 3 working days, I will proceed to escalate this matter legally and publicly, including filing a formal complaint with:
I have documented all call logs, reference numbers, and conversations as evidence and am prepared to take this forward if needed.
Sincerely,
Sourabh Dubey
Despite repeated follow-ups over the past two days, the service I paid for was never provided. Multiple assurances were given, but my internet connection was never restored, severely impacting my work and personal commitments. I even had to take an unplanned leave from work, anticipating the visit of a technician who ultimately did not show up.
Throughout this ordeal, I was forced to interact with over 12 different customer support agents, including so-called "supervisors," all of whom failed to resolve the issue or provide a clear answer. My calls were frequently disconnected, and I was given false promises and misleading information.
Some of the individuals I was in contact with include: Satish, Pooja, Nicol, Dimple Ambate, Vishal, and Vikas. The first technician, Vikram Katkar, informed me he is on leave for 15 days, and his replacement, Suraj Maurya, stated he also won’t come, and someone else might – with no clarity or follow-up.
This kind of treatment amounts to mental harassment and shows a complete lack of accountability, professionalism, and coordination across their teams. I have been given no service, despite having paid in advance, and have received no resolution or ownership from the company.
I am demanding the following:
- An immediate full refund of the amount I paid.
- A compensation of ₹20,000 for the stress, inconvenience, loss of income, and time wasted due to this ordeal.
- An apology and explanation from a senior escalation authority with decision-making power.
If I do not receive a satisfactory response and confirmation of both the refund and compensation within 3 working days, I will proceed to escalate this matter legally and publicly, including filing a formal complaint with:
- National Consumer Helpline
- Department of Consumer Affairs
- TRAI (if applicable)
- Social media platforms for broader awareness
I have documented all call logs, reference numbers, and conversations as evidence and am prepared to take this forward if needed.
Sincerely,
Sourabh Dubey
