Other Vehicle Harassment & Gross Negligence by Ola Electric - RSA Failure, Service Mismanagement & Financial Loss

habib

habib

New member
Model
OLA S1 Pro Gen1
Dealer Name
OLA ELECTRIC MOBILITY LTD.
Company Name
OLA ELECTRIC MOBILITY LTD.
Loss Amount
33900
Ratings
4.00 star(s)
Opposite Party Address
OLA ELECTRIC MOBILITY LTD.
REGENT INSIGNIA, #414, 3RD FLOOR,
4TH BLOCK 17TH MAIN, 100 FEET ROAD
KORAMANGALA, BENGALURU,
KARNATAKA - 560034 INDIA
Posted by: Md Habibulla
Location: North 24 Parganas, West Bengal

Hello everyone,

I am writing this post to share the extremely distressing experience I have had with Ola Electric's after-sales service and to seek guidance on how to proceed legally. What started as a scooter breakdown turned into weeks of mental harassment, financial loss, and a complete failure by Ola to honour its service promises, despite me being an Ola Care+ subscriber.

Here is a chronological summary of the events:

The Breakdown and RSA Failure

  1. Initial Warning Ignored: I noticed a noise from my scooter's motor and visited the nearest service center (Barasat Noapara). I was assured that the vehicle would not break down and I could use it for my office commute the next day.
  2. Breakdown: As predicted, my scooter broke down on July 25, 2025, around 11:20 AM, during heavy rain near Salt Lake Sector V metro station, leaving me stranded.
  3. Delayed RSA: I raised an RSA request at 12:02 PM (Ticket No: #09185884). The assistance finally arrived at 6:30 PM, a staggering delay of over 6 hours, during which I was left stranded on a busy, rain-soaked road.
  4. Exploitative Cab Offer: During the wait, Ola's "promised" cab service quoted me an exorbitant fare of nearly ₹1500 for a trip that would typically cost ₹200-₹400 on Uber. This felt like an attempt to exploit a customer in distress. I had to walk the rest of the way to my office.
Service Center Mismanagement and Harassment

  1. Wrong Service Center: Despite the breakdown location being close to the Kestopur service center, and my home being near the Barasat one, my scooter was taken to the Khidirpur service center, which is approximately 50 km away from my home, after the nearer center refused to accept it.
  2. Weeks of Delay: The simple repair took nearly three weeks. My scooter was picked up on July 25th, but I was only able to get it back on August 19, 2025.
  3. Refusal of Home Delivery: Despite being verbally assured of a home drop by the Barasat center and the fact that my scooter was sent far away without my consent, the Khidirpur service center manager flatly refused to deliver it. They repeatedly told me "it's not possible" and even suggested I "arrange my own RSA" to get it home.
  4. Threats and Mental Pressure: To add to the harassment, I was told that if I didn't collect the scooter within three days, I would be charged a daily parking fee of ₹100 + GST. This caused immense stress and sleepless nights.
  5. Forced Visit: After weeks of futile phone calls with unresponsive managers, I was forced to take a half-day off from work and travel all the way to the Khidirpur service center. Only after I went there in person and stated my case again did they finally agree to arrange the home delivery—the very thing they had been refusing for weeks.
  6. Late Night Delivery: The ordeal didn't end there. The scooter was finally delivered at 11:11 PM on August 19th, disrupting my sleep and schedule, despite an estimated delivery time of 6 PM.
Failure of Ola Care+ Subscription

I am a paying subscriber of Ola Care+, which promises benefits like at-home servicing. However, in my two years of subscription, I have only successfully booked a home service twice. Every other time, the excuse is "slots are not available." My request for the promised "annual comprehensive check-up" was also dismissed as unnecessary by the service team. What is the point of this subscription if the promised services are never available?

Financial Losses Incurred Due to Ola's Negligence:

  • Unnecessary Charges: I was forced to pay ₹590 for parking and ₹400 for "extra distance" charges, both of which were a direct result of Ola sending my scooter to a distant service center.
  • Loss of Pay: I had to take a half-day off to travel to Khidirpur, costing me approximately ₹1000.
  • Alternate Commute Costs: For over three weeks, I had to spend my own money on Ubers and other transport, resulting in a financial loss of approximately ₹3,000.
  • Litigation Cost: I am also seeking ₹3,000 towards litigation costs.
Total Financial Loss: ~₹7,990

This entire episode has been a nightmare. It is not just about the money; it is about the complete disregard for a customer's time, convenience, and mental well-being. Ola's marketing promises a hyper-convenient experience, but the reality is a broken, inefficient, and hostile after-sales service.

I request advice from the forum members on the best way to proceed with my consumer case to get justice for the financial loss and the immense harassment I have faced.

Thank you for your time and help.
 
Rectifications:

Point 6: You can omit this, as ticket #09185884 is already mentioned in Point 5.

Point 10: I received the repair ready call on 10th Aug.

Point 11: The conversation took place over a phone call, so I don't have any details of it. However, I can provide the call usage report from the provider (Jio), if needed.

Point 12: Visited the service centre on 16th Aug and requested for home delivery as I am not able to do so. The same request done over the phone for weeks and they refused. Entire day lost due to this along with travel costs and metal stress due to unknown and distant travel.

The final delivery of my scooter was on 19th Aug.

And ther other points discussed over the phone calls.
 
habib said:
Point 6: You can omit this, as ticket #09185884 is already mentioned in Point 5.
Click to expand...
Done

habib said:
Point 10: I received the repair ready call on 10th Aug.
Click to expand...
Done

habib said:
Point 11: The conversation took place over a phone call, so I don't have any details of it. However, I can provide the call usage report from the provider (Jio), if needed.
Click to expand...
Not Required and details

habib said:
Point 12: Visited the service centre on 16th Aug and requested for home delivery as I am not able to do so. The same request done over the phone for weeks and they refused. Entire day lost due to this along with travel costs and metal stress due to unknown and distant travel.
Click to expand...
Done

Please review the attached files.

Thanks
 

Attachments

1760039688405.png

Not found any details about the RSA package.

Share invoice on whatsapp.

Share details marked red of Point No. 10
 
Ola Care plus Terms and conditions.PDF : Page 3 | Already shared with the zip file
1760070229820.png

MoveOS+Receipt.pdf : Page 1 | Already shared with the zip file
1760070420232.png

Is this will work?
 
Hello @habib

Please download the document and follow steps.

1) Enter Password to open (Check WhatsApp).
2) Take Printout of all documents.
3) Notarize the Affidavit.
4) Sign all the documents. (View Video for Reference)


5) Scan all the documents.
6) Upload the documents on E-Jagriti portal.

If any question feel free to contact again.


For latest update
Download our App:

For Android Mobile:

For IOS Mobile :

If you like my reply, please share this to help other consumers.

Thanks.
 

Attachments

Current status: APPLICATION REVERTED IN SCRUTINY
1761976751448.png

I visited the District Consumer Dispute Redressal Commission's office in North 24 Parganas yesterday. They informed me that I must notarise all the pages of the cases, that is, including the list of events. I also stated that I have notarised all the affidavit pages, but he also said that I have to notarise all the pages that are related to the case, except the documents.

Additionally, the signature must be on the left side edge of each page.

They also suggested using green paper for the complaint part to strengthen the case, but I can use plain white A4 paper anyway.

Let me know your thoughts on this.
 
I visited them again today and returned with a suggested modification. Here is the least modification needed:

1. Change the title of the List of Events to CC or CONSUMER COMPLAINT - 2025. These will be the case details, and they need to be notarized.
2. Optional: Recommended: Affidavit. I can keep it as is, but they are expecting it to be 1-2 pages.
3. Optional: Title: "BЕFORE THE PRESIDENT DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, NORTH 24 PARGANAS, *BARASAT*, WEST BENGAL" - as there are two DCDRCs in North 24 Parganas. The other is in Rajarhat, Kolkata. Attached address reference.

As I mentioned, the current format is correct by addressing the E-Jagriti portal structure, they responded with "We only follow the president's order on how the filling should be." They mentioned a notice attached, mentioning this is how they are expecting the case files.

My View: The clerk seems very polite and friendly to me. Explaining to me with details, including a case file (of someone else). As far as I understood is, they might follow their own treditional way stating by their president.
He also mentioned that "All the case filed by the local lawyer follows their format," which differs from mine.

At last, he also mentioned that even If I force them to submit the case anyway, the case will eventually get rejected or reverted.

My action plan: First, I will make the requested changes and submit the revised documents. Second, if needed, I will re-draft the case with a local lawyer who uses their preferred format.

At this point, I’m just confused, hopeless, and frustrated. Can you suggest the next step?
 

Attachments

  • DCDRC Address Refrence.jpg
    DCDRC Address Refrence.jpg
    96.7 KB · Views: 2
  • DCDRC Notification.jpg
    DCDRC Notification.jpg
    618.3 KB · Views: 2
habib said:
1. Change the title of the List of Events to CC or CONSUMER COMPLAINT - 2025.
Click to expand...
On the E-Jagriti portal, the file name mentioned is EVENTS.


habib said:
and they need to be notarized
Click to expand...
You need to notarized only the Affidavit. We have already mentioned all the events on the Affidavit.

habib said:
2. Optional: Recommended: Affidavit. I can keep it as is, but they are expecting it to be 1-2 pages.
Click to expand...
No reason..

habib said:
We only follow the president's order on how the filling should be
Click to expand...
We follow strict guidelines as per the Legal Format.

habib said:
As far as I understood is, they might follow their own treditional way stating by their president.
Click to expand...
Yes, correct..

habib said:
At last, he also mentioned that even If I force them to submit the case anyway, the case will eventually get rejected or reverted.
Click to expand...
They should provide the reason of rejection.


habib said:
My action plan: First, I will make the requested changes and submit the revised documents. Second, if needed, I will re-draft the case with a local lawyer who uses their preferred format.
Click to expand...
Ask them to show some case files, you just scan and share it with us, we will change the format according to them.

Thanks
 
Thank you for your detailed response. It made me feel like I’m not alone, even when I encounter obstacles along the way.

Current status:

Updated the case file as they wanted. Just changed the title LOE (List Of Events) to CC (Consumer Complaint) and updated the index accordingly. Replaced keyword forum with commission. Also notarised the CC (LOE in past). I uploaded the updated documents as a scanned copy on the reverted application in the E-Jagriti portal, and I have attached them here as well.

I have come to learn the harsh realities of the legal process.

I will keep you updated on the case progress.
 
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