- Dealer Name
- BLINK COMMERCE PRIVATE LIMITED
- Company Name
- GOBOULT (Formerly Boult)
- Product Name
- GOBOULT (Formerly Boult) W40 TWS Earbuds (Black) [Box] [W40]
- Customer Care Number
- Not mentioned
- Loss Amount
- 899
- Ratings
- Opposite Party Address
- BCPL – Nashik Kamatewade ES13, Row House No. 8, Uma Row Houses, Behind Lawns, Amrapali Kamatwade, Ambad, Nashik – 422010, Maharashtra
Consumer Complaint Regarding Defective GOBOULT W40 TWS Earbuds and Unresolved Service Request
I purchased a pair of GOBOULT (Formerly Boult) W40 TWS Earbuds, Black (Box), Model W40 (HSN: 85183011).
After using the product, the left-side earbud stopped working properly. Since the product was defective, I raised a service/repair complaint with GOBOULT and requested them to resolve the issue.
The earbuds were picked up by the company/courier within two days of raising the complaint. However, despite the product being physically picked up and being on its way to the company's service facility, the company's website is showing the status as "Pickup Cancelled." This is completely contradictory to the actual situation, as the product has already been collected and is expected to reach the company/service centre.
It has now been approximately one month since I first raised the complaint, but my issue has still not been resolved.
During this period, I have contacted GOBOULT customer care multiple times and repeatedly requested an update regarding my product. Every time, I am given the same response that I will receive an update soon. When I ask how much additional time will be required, the customer-care representatives state that they cannot provide any exact date or timeline.
Despite making several attempts to seek assistance and clarification, I have not received any proper resolution, clear status update, or definite timeline for the return/replacement/repair of my earbuds.
I have already cooperated with the company by handing over the defective product for service, but the company has failed to resolve the issue within a reasonable period. The contradictory "Pickup Cancelled" status, the prolonged delay, and the lack of a clear response from customer support have caused me considerable inconvenience, frustration, and loss of time.
Therefore, I am approaching the Consumer Commission to seek appropriate relief and request that the company be directed to:
1. Resolve the defect in my earbuds or provide a replacement/refund, as applicable.
2. Provide a proper explanation regarding the "Pickup Cancelled" status despite the product having already been picked up.
3. Provide the complete and accurate status/location of my product.
4. Take responsibility for the unreasonable delay in resolving my complaint.
5. Provide appropriate compensation for the inconvenience and harassment caused due to the prolonged delay and inadequate customer support.
6. Provide any other relief that the Hon'ble Consumer Commission considers appropriate in the circumstances of the case.
I am submitting this complaint because, despite repeatedly contacting the company and giving it sufficient time to resolve the issue, I have not received a satisfactory resolution.
Product: GOBOULT (Formerly Boult) W40 TWS Earbuds
Colour: Black
Model: W40
HSN: 85183011
Issue: Left earbud defective/not working
Service Request: Raised with GOBOULT
Pickup: Completed by courier/company
Current Website Status: Pickup Cancelled
Approximate Duration Since Complaint: One month
I request the Hon'ble Consumer Commission to kindly take appropriate action and provide me with a fair remedy for the inconvenience caused.
I purchased a pair of GOBOULT (Formerly Boult) W40 TWS Earbuds, Black (Box), Model W40 (HSN: 85183011).
After using the product, the left-side earbud stopped working properly. Since the product was defective, I raised a service/repair complaint with GOBOULT and requested them to resolve the issue.
The earbuds were picked up by the company/courier within two days of raising the complaint. However, despite the product being physically picked up and being on its way to the company's service facility, the company's website is showing the status as "Pickup Cancelled." This is completely contradictory to the actual situation, as the product has already been collected and is expected to reach the company/service centre.
It has now been approximately one month since I first raised the complaint, but my issue has still not been resolved.
During this period, I have contacted GOBOULT customer care multiple times and repeatedly requested an update regarding my product. Every time, I am given the same response that I will receive an update soon. When I ask how much additional time will be required, the customer-care representatives state that they cannot provide any exact date or timeline.
Despite making several attempts to seek assistance and clarification, I have not received any proper resolution, clear status update, or definite timeline for the return/replacement/repair of my earbuds.
I have already cooperated with the company by handing over the defective product for service, but the company has failed to resolve the issue within a reasonable period. The contradictory "Pickup Cancelled" status, the prolonged delay, and the lack of a clear response from customer support have caused me considerable inconvenience, frustration, and loss of time.
Therefore, I am approaching the Consumer Commission to seek appropriate relief and request that the company be directed to:
1. Resolve the defect in my earbuds or provide a replacement/refund, as applicable.
2. Provide a proper explanation regarding the "Pickup Cancelled" status despite the product having already been picked up.
3. Provide the complete and accurate status/location of my product.
4. Take responsibility for the unreasonable delay in resolving my complaint.
5. Provide appropriate compensation for the inconvenience and harassment caused due to the prolonged delay and inadequate customer support.
6. Provide any other relief that the Hon'ble Consumer Commission considers appropriate in the circumstances of the case.
I am submitting this complaint because, despite repeatedly contacting the company and giving it sufficient time to resolve the issue, I have not received a satisfactory resolution.
Product: GOBOULT (Formerly Boult) W40 TWS Earbuds
Colour: Black
Model: W40
HSN: 85183011
Issue: Left earbud defective/not working
Service Request: Raised with GOBOULT
Pickup: Completed by courier/company
Current Website Status: Pickup Cancelled
Approximate Duration Since Complaint: One month
I request the Hon'ble Consumer Commission to kindly take appropriate action and provide me with a fair remedy for the inconvenience caused.