Inappropriate way of Talking with customers

Agam narang

New member
Seller Name
Shades Of Frame
Company Name
Shades of frame
Product Name
Polaroids
Website Name
https://www.instagram.com/s.o.f_shades_of_frame_1?igsh=MW1xZnVoY3A1OGZrYQ==
Customer Care Number
+91 97650 31697
Loss Amount
209
Ratings
1.00 star(s)
ordered Polaroid prints from Shades of Frame (SOF). At the time of order, they also promised a complimentary gift called a “Love Agreement.” When the parcel was delivered, the Polaroid prints were crumpled and damaged due to improper packaging, as the items were sent only in a courier bag without any protective box. I contacted the company to report the issue, but instead of resolving the matter, their representatives spoke in a rude and unprofessional manner and stated that the amount I paid was not sufficient for proper packaging. This reflects deficiency in service and poor customer support. I request appropriate action and a suitable resolution
 
Hello @Agam narang

Please follow the below steps:

Step 1
If you have paid through UPI like paytm or googlepay, visit NPCI website and register your complaint.

Step 2
File an Online
complaint with National Cyber Crime Reporting Portal: https://cybercrime.gov.in

Step 3
File a complaint with Payment Gateway Service Provide


If they receive too many complaint, they will instantly banned the website and the payment gateway.

Thanks
 
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