Ixigo air booking

loyalcustomer

loyalcustomer

New member
Company Name
https://www.ixigo.com/
Website Name
https://www.ixigo.com/
Customer Care Number
011-61224444
Loss Amount
123025
Ratings
2.00 star(s)
Opposite Party Address
Mr. Animesh Ashish, AVP - CX and CX Products, ixigo
Address : Le Travenues Technology Limited
Second Floor, Veritas Building, Golf Course Road,
Sector - 53, Gurugram - 122 002, Haryana, India
Email : escalations@ixigo.com
Dear Sir,

I am writing to formally lodge a complaint against the flight booking company, ixigo.com.

On April 16, I booked tickets from Chennai to Cleveland, but the airline did not confirm my booking. The booking company assured me of a 100% refund by April 18. As of today, April 30, 2025, I have yet to receive the refund of ₹1,23,025. My booking number is IF25041685668259.

I appreciate your attention to this matter and look forward to your prompt response.

Thank you.
Screenshot 2025-04-29 at 2.59.19 PM.pngScreenshot 2025-04-29 at 2.59.45 PM.pngScreenshot 2025-04-29 at 2.48.14 PM.png
Sincerely,
Nandini Navalan
 
Last edited:
Hello @loyalcustomer

I'm sorry to hear about the issues you've encountered with your flight booking through Ixigo. Navigating refund processes can be challenging, but there are structured steps you can take to seek resolution.

📝 Summary of Your Complaint​

  • Issue: Difficulties in obtaining a refund for a flight booking made via Ixigo.
  • Actions Taken: Please specify any steps you've already taken, such as contacting customer support or submitting a refund request.
  • Current Status: Please provide the current status of your refund request, including any responses received.

✅ Recommended Actions​

  1. Review Ixigo's Refund Policy:
    • If you opted for the 'Ixigo Assured' fare during booking, you may be eligible for a full refund upon cancellation within specified timelines. For domestic flights, cancellations should be made at least 24 hours prior to departure for bookings made 26 hours to 90 days in advance.
  2. Send a Formal Legal Notice:
    • Draft a legal notice detailing your grievances and demand a refund.
    • Specify a reasonable timeframe (typically 15 days) for IXIGO to respond.
  3. File a Complaint with the Consumer Forum:

📑 Supporting Documents​

  • Prepare the following documents for your complaint:
  1. Purchase invoice.
  2. Proof of payment.
  3. Correspondence with ixigo.
  4. Index
  5. Memo of Parties
  6. Affidavit
  7. Events
  8. Proforma

⚖️ Legal Precedents​

View similar case against IXIGO.

Ixigo Customer Care Complaints | Consumer Court.

Ixigo Customer Care | Ixigo Complaints in Consumer Court | Ixigo Toll Free No. to File Complaint.
www.consumercourt.in www.consumercourt.in

Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Click to expand...


Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
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