Jeeves consumer services pvt ltd.

sahoo.suvhajit001

sahoo.suvhajit001

New member
Seller Name
Jeeves consumer services pvt ltd.
Company Name
Flipkart
Product Name
Extended warrenty plan
Website Name
https://selfserveapp.kapturecrm.com/support-portals/prod/sa/flipkart-sac/index.php?data-support-key=4b2474481e70ba866bfda87e11354360b7fe3c015995896471
Customer Care Number
0000000000
Loss Amount
18000
Ratings
1.00 star(s)
Opposite Party Address
Jeeves Consumer Services Pvt. LtdBuildings Alyssa, Begonia & Clover,Embassy Tech VillageOuter Ring Road,Devarabeesanahalli VillageBangalore 560103, India
I made an extended warranty through Jeeves consumer services pvt ltd , when I purchased mobile November,2023.

In July,2025 , problem happened on my mobile. So I contacted Jeeves consumer services pvt ltd, to repair my mobile under extended warranty claim.

On 17/07/2025, Someone one called me and picked my mobile. He did not gave any receipt or any proof. I asked him , replied , i will get at online.
Nothing received after 11 hrs of pick up, this raises doubt , hence I making complaint on their moral assurance.

Online customer care not working at Jeeves consumer services pvt ltd website.

I want proof of receiving or return of my mobile.

Screen shot attached.

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Jeeves Consumer Services Pvt. Ltd .

this company makes people fool and made harassed. They picked up my mobile for repair . Make me wait for 15 days. After 15 days I get to know nothing done on this mobile.
Not able to attach Call recording .
 
Hello @sahoo.suvhajit001

sahoo.suvhajit001 said:
After 15 days I get to know nothing done on this mobile.
Click to expand...
Before proceeding further, we recommend that you first send an email to the customer care (grievance.officer@flipkart.com) of the Jeeves Consumer Services Pvt. Ltd, clearly outlining your concerns and ask them the status of your mobile.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
No assurance form Jeeves side that they can deliver timely.
Also when repair not done , why they did not informed me and returned priority basis.
Via mail also not appreciable solution or step.
Only solution need to wait , given by Jeeves. Courier partner also not picking up return assignment.

1754280246802.png
 
Hello @sahoo.suvhajit001

We have carefully reviewed all the details and documents you have submitted regarding your complaint. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.
You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.
We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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