Television Jeeves Support

mukulpandey007

mukulpandey007

New member
Dealer Name
Jeeves
Company Name
Flipkart
Product Name
TOSHIBA C350LP 108 cm (43 inch) Ultra HD (4K) LED Smart Google TV with Dolby Vision Atmos and REGZA Engine
Loss Amount
23990
Ratings
1.00 star(s)
I am writing to formally raise a complaint regarding the lack of resolution and follow-up on a service request I submitted.


I purchased a Toshiba TV in 2023 along with a 2-year support package from Jeeves. On July 19, 2025, I reported a fault in the TV and raised a service request. However, despite multiple follow-ups, no technician has visited to inspect or resolve the issue. Moreover, the service ticket has been closed multiple times without any resolution or communication, which is extremely disappointing and unacceptable.

Complaint No:
  • CLAJVS274672473696657
  • CLAJVS181165306741370
  • CLAJVS248297165362622
  • CLAJVS376491703271906
 

Attachments

Hello @mukulpandey007

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. In this case our client get ₹250000 as a compensation.

VISHVRAJSINH1505

Thread 'WARRANTY INVOICE ISSUE'

*15 th sep* - I paid 57344 /- to Flipkart which includes (laptop worth -54039/- and extend accident warranty of 3 years worth 3304/-)
*18 th sep** - I got my laptop and with that i am Fully satisfied .
And on that day I got 2 invoice bill on my mail , I thought that one of them is for laptop bill and another is of warranty i brought .
After few day when I have to give payment bill to my father I check open them , and at that time I was shock that send invoice was not a warranty invoice it is some of courier charge slip .
*21 sep* - I called Flipkart coustomer care helpline for my...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 

Process to File a Consumer Complaint Online:​

You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

List Documents Required for Filing the Case:​

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.

How We Can Help:​

We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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