Jio Fibre Set Top Box not Installed

chiselbhatia

chiselbhatia

New member
Dealer Name
Jio Fibre, Dehradun
Company Name
Jio
Customer Care Number
1800-896-9999
Loss Amount
5300
Ratings
1.00 star(s)
Opposite Party Address
Jio, 3 Sahastradhara Road, Doon IT Park, Govind Vihar, Dehradun
Hi.
I upgraded my Jio Fibre plan more than one month ago. The set top box was to be installed. The MyJio app keeps rescheduling the appointment for installation by itself. The engineers done call. Every other day I get a message that as per " my request" appointment has been rescheduled. I have never asked for rescheduling. The engineers keep cancelling the appointment themselves. It has been more than one month. No one has called. I keep getting messages that appointment has been rescheduled. Still STB has not been installed. Called customer care multiple times. no help received. Please help
 
Escalate Beyond Customer Care

  • Instead of just calling 1800-896-9999, raise a written service request through:
    • MyJio App → Help → Raise Complaint (takes it to escalation team).
    • Email: care@jio.com with order ID, registered number, and complaint details.
    • Twitter/X: Tag @JioCare publicly with complaint ID (they respond faster).
 
Hello @chiselbhatia

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

M

Thread 'JioFiber Installation Fraudulent'

On the date of 30/03/2025 Jioiber team contact myself Mahika Goswami (30) for internet connect, i agreed for connection. They assured installation on 31/03/2025. Ashish installation techinician came on the same day 31/03/2025 and charged payment by confirming order by KYC registration and payment of Rs. 1111 in Credpay UPI and assured installation will be completed in 1-2hrs. After some time he told us that there is no port so they cannot proeed with the installation. SO we asked for the refund and proceed the cancellation as we wanted jiofiber only. He told us it will get cancelled...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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