Jio mart order issue

ritik_yadav89

ritik_yadav89

New member
Seller Name
Jio Mart
Company Name
Jio mart application
Product Name
Bonn Multigrain Bread 400 g Bambino Roasted Vermicelli 850 g Cadbury Dairy Milk Fruit & Nut Chocolate Bar 36 g Diet Coke 300 ml
Website Name
Jio mart
Customer Care Number
18008901222
Loss Amount
208
Ratings
1.00 star(s)
Opposite Party Address
JIO mart
I had placed an order on JioMart on 10 May 2026 with Cash on Delivery (COD). However, I made the payment online to the delivery boy. The payment was successfully deducted from my account, but it was not showing in the delivery boy’s app. He said that since the payment was not visible in the app, he could not hand over the order. As a result, both my payment and my order are gone.

Also, the order is now showing as “Delivered” in the app even though I did not receive the product. Please investigate this matter urgently and refund my money as soon as possible.

Order ID: JM6A006169011C154B18
Shipment ID: 6A006169011C159D902177Q
Transaction ID: PNB5SJSyGBVJuc8vslObcPYXHWLvcrzmSvU
 

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Hello @ritik_yadav89


Thank you for reaching out. We noticed that you are facing the similar problem with Jio Mart that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'JioMart online delivery payment made but order not received'

Hello @Andrea

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Day 1 - Step 1:
  • We recommend that you first call the JioMart customer care at "18008901222" and register your complaint.

  • You can also contact JioMart through their...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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