JioMart online delivery payment made but order not received

A

Andrea

New member
Company Name
JioMart
Product Name
Mammypoko diaper and Anmol delite biscuit
Loss Amount
1009
Ratings
5.00 star(s)
Jio Mart online Quick delivery Order No.17646543220360686A, shipment no.17646543220360686A-01, prepaid amt.₹1,009.00, date and time of order 2 dec2025, 11:16AM. Delivery not made even at 10:04 PM. Customer support too did not help citing excuses of technical fault.
 

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Hello @Andrea

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Day 1 - Step 1:
  • We recommend that you first call the JioMart customer care at "18008901222" and register your complaint.

  • You can also contact JioMart through their WhatsApp support channel "7000370003" clearly outlining your concerns, mention the required details and request to Refund the amount.

Day 3 - Step 2:
If our customer care team is unable to resolve your concern, you can reach out to JioMart Grievance Officer by submitting your complaint related to JioMart or its services (including any abuse on the platform or violation of the Terms of Use), along with the initial ticket number.

Email address: grievanceofficer@jiomart.com

Day 6 - Step 3:
If the Grievance Officer is not responding properly and you are not satisfied with the reply, contact JioMart Nodal person

Email address: nodalofficer@jiomart.com

Sample Notice :
TeamMember

Thread 'Notice to CMD of the Company'

To,
Chairman / Managing Director
Mention Company Name

Subject: Notice Before Filing Consumer Case in Consumer Forum.

Dear Sir/Madam,

This is to inform you that I, Your Name, am constrained to issue this notice on account of the deficiency in service and/or unfair trade practice committed by your company in relation to Mention product/service name, order number, date of transaction.

Despite repeated attempts made by me to resolve the matter amicably, including contacting your customer care, no satisfactory response or resolution has been provided till...

If they already refunded the amount and provided you the reference number but the amount is not reflecting in your account, please contact your bank or payment provider.

This step not only gives the JioMart a chance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
Last edited:
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