pankajag20
New member
- Dealer Name
- Apni Rasoi Kitchen Appliances
- Company Name
- Kent RO
- Product Name
- Elite Star
- Loss Amount
- 18000
- Ratings
We have 3 Kent RO Model Elite Star. We called Kent service person for routine checking. The person said membrane/filter etc all have to be changed as water TDS is above permissible limit. We asked them to go ahead with replacement. The replaced filters and membrane for 2 units and gave us invoice for INR 7188 and INR 10,150.
However, within around 4 months, water tasted bad, due to which we had to call another service agent. He now confirmed that both filters and membrane again need to be replaced.
We contacted authorised dealer to complaint about their product. They were non-cooperative. We then called Kent RO regional Service Manager Mr Rajinder, 6284566284 who did not offer any solution and evaded our complaint.
We then sent multiple emails to service@kent.co.in over a period of more than a month, but again there was no reply.
Their website doesn't mention any mobile or landline number where we could register complaint.
However, within around 4 months, water tasted bad, due to which we had to call another service agent. He now confirmed that both filters and membrane again need to be replaced.
We contacted authorised dealer to complaint about their product. They were non-cooperative. We then called Kent RO regional Service Manager Mr Rajinder, 6284566284 who did not offer any solution and evaded our complaint.
We then sent multiple emails to service@kent.co.in over a period of more than a month, but again there was no reply.
Their website doesn't mention any mobile or landline number where we could register complaint.