Bike Komaki

M

Mani

New member
Model
Komaki X1
Dealer Name
Komaki
Company Name
Komaki
Customer Care Number
+919953667830
Loss Amount
50000
Ratings
1.00 star(s)
Opposite Party Address
Near CNG Station, Kapashera Border, Delhi (India)
Bought a bike 3 months back , on the day of delivery bike got battery trouble.
Contacted to customer support but there is no response till now . They are not responding to calls message , I didn’t even ride bike for 10 km.
 
Hello @Mani

I'm sorry to hear about the issues you're experiencing with your Komaki X1 electric bike, especially encountering battery problems immediately after purchase and facing unresponsive customer support. To address this situation, consider the following steps:

  1. Document All Details:
    • Gather all pertinent information, including purchase receipts, warranty documents, and any correspondence with Komaki's customer support.
  2. Contact Komaki's Customer Support:
    • Phone/WhatsApp: 9953667830 (Available Monday to Saturday, 10 AM to 6 PM)
    • Email: customercare@komaki.in
    • Clearly explain the battery issue and reference your previous attempts to seek assistance.
  3. Send a Formal Written Complaint:
    • If initial contact doesn't yield results or you have already contacted them, draft a detailed complaint letter outlining the problem, steps taken, and the resolution you seek.
    • Send this letter via registered post to Komaki's official address
      • KLB Komaki Pvt. Ltd.
      • Khasra 37/19/20/22, Kapashera, CNG Wali Gali, New Delhi-110037
      • Wait for 15 days and if they are not replying you, follow the next step
  4. File case in Consumer Forums:
  5. Consult Legal Advice:
    • For any assistance in drafting and filing the case, feel free to contact us.

Thanks


By systematically following these steps and maintaining thorough documentation, you can work towards a resolution regarding the battery issue with your Komaki X1 bike.
 
List of Issues I faced with this Komaki order :

1. Late Delivery ( 30 Days )
2. No proper response from Customer Support.
3. Extra Delivery Charge Rs.1700.
4. Bike not Charging ( battery or charger issue)
5. Bike has not screwed properly.
6. Rust in metal Parts.
7. RTO From required forms ( Delay in Sending )
- Invoice and payment receipt
- Form 20
- Form 21 (sales certificate)
- Form 22 (roadworthiness certificate)
7. Komaki Dealer not support
Komaki Dealer in Kumbakonam said we will not support or warrant claim for the bike which buy in online or direct from Komaki Manufacture.
they will support only for the bike buy from them.
 

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  • WhatsApp Image 2025-07-28 at 2.43.26 PM (1).jpeg
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Hello @Mohamed Razvi

We have already filled a case against Komaki.

Please check:

S

Thread 'Urgent: Compensation Claim for Defective Komaki M16 Bike & Unprofessional Customer Service - Order #9361'

On January 2025 I had made an online purchase and paid using my Axis bank credit card and placed an order for M16 bike from shop.komaki.in. my order number is 9361 confirmation email attached.
After that they stopped responding over calls sometimes, they replied to my messages, they also delayed the vehicle delivery initially I was promised it will be dispatched on 18th January, but without updating me on the delay they dispatched it on 21 January 2025 from Delhi.
I had written an email and got a response to the delayed delivery copy attached for reference.
Vehicle was packed and got...

Feel free to Contact us, for any help in drafting and filing case in the Consumer Forum

Thanks
 
Hi Sir/Ma'am,
I hope this message finds you well.
I am writing to express my concern regarding the delay in delivery of my Komaki scooter, for which I have already made full payment. Despite multiple follow-ups and repeated calls to your customer support team, I have not received any clear update or response regarding the status of my order.
This lack of communication is deeply disappointing and has caused significant inconvenience. I chose Komaki based on its reputation for innovation and reliability, and I sincerely hope this issue does not reflect the company’s standard of service.
I kindly request that you look into this matter personally and provide me with a prompt update on the delivery timeline. My order details are as follows:
• Name: Vinit Kumar
• CYK Tracking number: CYKMPL003469
• Payment Date: 02 June 2025
• Sales Person Name Who Booked The Order: 9773990568 (Anju@komaki)
• Scooter Model: XR1

I would appreciate a response at the earliest, as I am eager to resolve this issue amicably and without further delay.
Thank you for your attention to this matter.
Warm regards,
Vinit
 
I have sent multiple emails and reminders, shared screenshots of our What's app conversations, and even included voice recordings to provide full context. I have also made several phone calls, but unfortunately, I haven’t received any clear update or resolution so far. Each time I’ve followed up, I have been informed that “Sir will check and update,” but I haven’t heard back since. Please let me know if any further information is needed from my side to assist in resolving this matter. I am hopeful for your kind support and a prompt reply.
 
Dear Sir,


I hope this message finds you well.


I’m writing to follow up once again regarding the matter I’ve raised previously. I’ve sent multiple emails and reminders, shared screenshots of our WhatsApp conversations, and even included voice recordings to provide full context. Additionally, I’ve made several phone calls to ensure clarity and resolution.


However, I have yet to receive a clear update or any actionable response. Each time I’ve followed up, I’ve been informed that “Sir will check and update,” but I haven’t heard back since.


If any further information is required from my side to assist in resolving this, please do let me know. I remain hopeful for your kind support and a prompt resolution.


Thank you for your attention to this matter.

Regards,
Vinit
 
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