Anbazhagan M
New member
- Dealer Name
- Lenovo India Pvt. Ltd.
- Company Name
- Lenovo India Pvt. Ltd
- Product Name
- Lenovo LOQ 15IAX 83GS
- Customer Care Number
- 8037926900
- Loss Amount
- 30000
- Ratings
- Opposite Party Address
- Lenovo (India) Private Limited
Mehrauli–Gurgaon Road
DLF City Phase II
Gurugram – 122002
Haryana, India
Complaint Description (Main Body)
I am filing this complaint against Lenovo India for deficiency in service, misleading assurances, and harassment.
Product Details:
- Brand: Lenovo
- Product: CTO Laptop
- Order ID: G900061693
- LenCare ID: D260120041
Issue Summary:
My laptop developed repeated hardware issues under extended warranty. Lenovo technicians replaced the motherboard and display multiple times, but the issue persisted. During live chat and service calls, Lenovo’s technical team explicitly assured me that the case would be processed for laptop replacement. Based on this assurance, the laptop was sealed on 13 January 2026 as instructed by Lenovo.
However, after weeks of waiting, Lenovo suddenly changed its position and stated that only a refund is possible, contradicting their own written and verbal assurances. I have never consented to a refund, as it causes financial loss and does not solve my problem.
Despite this, Lenovo’s technical team keeps calling me repeatedly, insisting on refund only. These calls are frustrating and amount to harassment, especially as I am currently handling academic projects and placement activities.
Key Issues:
- Misinformation by Lenovo technical team regarding replacement
- Deficiency in service despite valid extended warranty
- Loss of use of the laptop for a prolonged period
- Mental distress and academic disruption
- Repeated, unnecessary calls after refusal of refund
Relief Sought:
I request one of the following:
- Laptop replacement as originally assured by Lenovo
OR - Compensation for deficiency in service, loss of use, misinformation, and mental distress
I have supporting evidence including live chat screenshots and service communication where replacement was clearly assured.
I request urgent intervention and a fair resolution.