Laptop Lenovo Laptop Replacement Assured but Denied | Refund Forced | Harassment & Deficiency in Service

Anbazhagan M

Anbazhagan M

New member
Dealer Name
Lenovo India Pvt. Ltd.
Company Name
Lenovo India Pvt. Ltd
Product Name
Lenovo LOQ 15IAX 83GS
Customer Care Number
8037926900
Loss Amount
30000
Ratings
1.00 star(s)
Opposite Party Address
Lenovo (India) Private Limited
Mehrauli–Gurgaon Road
DLF City Phase II
Gurugram – 122002
Haryana, India

Complaint Description (Main Body)​


I am filing this complaint against Lenovo India for deficiency in service, misleading assurances, and harassment.


Product Details:


  • Brand: Lenovo
  • Product: CTO Laptop
  • Order ID: G900061693
  • LenCare ID: D260120041

Issue Summary:
My laptop developed repeated hardware issues under extended warranty. Lenovo technicians replaced the motherboard and display multiple times, but the issue persisted. During live chat and service calls, Lenovo’s technical team explicitly assured me that the case would be processed for laptop replacement. Based on this assurance, the laptop was sealed on 13 January 2026 as instructed by Lenovo.


However, after weeks of waiting, Lenovo suddenly changed its position and stated that only a refund is possible, contradicting their own written and verbal assurances. I have never consented to a refund, as it causes financial loss and does not solve my problem.


Despite this, Lenovo’s technical team keeps calling me repeatedly, insisting on refund only. These calls are frustrating and amount to harassment, especially as I am currently handling academic projects and placement activities.


Key Issues:


  • Misinformation by Lenovo technical team regarding replacement
  • Deficiency in service despite valid extended warranty
  • Loss of use of the laptop for a prolonged period
  • Mental distress and academic disruption
  • Repeated, unnecessary calls after refusal of refund

Relief Sought:
I request one of the following:


  1. Laptop replacement as originally assured by Lenovo
    OR
  2. Compensation for deficiency in service, loss of use, misinformation, and mental distress

I have supporting evidence including live chat screenshots and service communication where replacement was clearly assured.


I request urgent intervention and a fair resolution.
 
Hello @Anbazhagan M

We have carefully read through your post — here is a brief summary. Please go through it and let us know if anything needs a correction.

Your Lenovo LOQ 15IAX 83GS laptop (Order ID: G900061693) developed repeated hardware issues under extended warranty, following which Lenovo's technicians replaced both the motherboard and display multiple times — yet the problem persisted. During live chats and service calls, Lenovo's technical team explicitly assured you the case would be escalated for a laptop replacement, and based on that commitment, the device was sealed on 13th January 2026 as instructed by them.

Weeks later, Lenovo reversed their own position and stated that only a refund was possible — something you never agreed to, as it would result in financial loss and leave your actual problem unsolved. To make things worse, their team has since been repeatedly calling you to push the refund — which you find harassing, particularly given that you are currently occupied with academic projects and placement activities.

You are seeking either a laptop replacement as originally promised, or fair compensation for deficiency in service, prolonged loss of use, and mental distress — with live chat screenshots and service communications as evidence.


We suggest you to first collect all the repair proof, like jobsheet or job card, that support your statement and file a case against the Lenovo if they are denying to replace or refund the laptop.

Thanks
 
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