Lenskart

A

Aamirngr610

New member
Seller Name
Lenskart
Company Name
Lenskart
Product Name
Frame
Website Name
Lenskart.com
Loss Amount
5000
Ratings
1.00 star(s)
Opposite Party Address
Lenkart delhi
I am writing to formally raise a complaint regarding the highly unprofessional handling of my recent order placed on 10th April 2025, for replacing the lenses of my mother’s spectacles. The promised delivery date was 21st April, but upon visiting the store on that date, I was informed—only after my inquiry—that my frame had been damaged by your team.





Shockingly, I was not informed about this damage for 11 days, and the issue was only disclosed when I personally followed up on the delivery date. This lack of communication is unacceptable, especially given that the spectacles are essential for my 55-year-old mother, who has been facing serious discomfort and vision issues due to this prolonged delay.

I was then assured that a replacement frame and lenses would be provided at the earliest. However, on 25th April, upon my next inquiry, I was told that the order hadn’t even been placed yet. This clearly reflects negligence, carelessness, and poor customer service on Lenskart’s part.

Had I been informed earlier, a quicker resolution could have been arranged. Instead, the inaction and lack of responsibility have caused undue hardship to my mother.
 
Heelo @Aamirngr610

I'm sorry to hear about the distressing experience you've had with Lenskart regarding your mother's spectacles. Based on your detailed account, the situation involves significant lapses in communication and service delivery, which are unacceptable, especially considering the essential nature of the product for your mother's well-being.

📝 Summary of the Issue​

  • Order Date: April 10, 2025
  • Promised Delivery Date: April 21, 2025
  • Issue: Upon visiting the store on the delivery date, you were informed that the frame had been damaged by Lenskart's team. This information was not proactively communicated to you.
  • Follow-up: On April 25, you discovered that a replacement order had not yet been placed, indicating negligence and poor customer service.
  • Impact: Your 55-year-old mother has been experiencing serious discomfort and vision issues due to this prolonged delay.

📞 Immediate Steps to Seek Resolution​

  1. Contact Lenskart's Customer Support:
    • Phone: +91 99998 99998
    • Email: support@lenskart.com
    • WhatsApp: +91 89298 53854
    • Provide all relevant details, including order number, dates, and a clear description of the issue. Request a prompt resolution, such as a replacement or refund.
  2. Document All Communications:
    • Keep records of all interactions with Lenskart, including emails, messages, and call logs. This documentation will be crucial if further action is needed.

⚖️ Escalation Steps if the Issue Remains Unresolved​

If Lenskart does not address your concerns satisfactorily, consider the following actions.
  1. File a Complaint with the National Consumer Helpline (NCH):
  2. Approach the Consumer Disputes Redressal Commission:

📑 Documents to Prepare​

  • Purchase invoice and order confirmation.
  • Proof of payment.
  • Correspondence with Lenskart.
  • Photographs or videos demonstrating the issue.
  • Any other relevant documents supporting your claim.
  • Index
  • Memo of Parties
  • Affidavit
  • Events
  • Proforma

⚖️ Legal Precedents

In a similar case, Lenskart Solutions Pvt. Ltd. V/S Suman Sukhija, District Consumer Disputes Redressal Commission held the Lenskart liable and directed to refund amount of ₹12,791/- to the complainant along with interest @ 9% per annum from the date of filing of this complaint till realization and to pay ₹1000/- to the complainant as costs of litigation. The complainant shall, however, keep all the spectacles in her possession as agreed upon by the Lenskart.

Lenskart Solutions Pvt. Ltd. V/S Suman Sukhija - Consumer Court Case - 2023-02-11

Consumer Court Case against Lenskart Solutions Pvt. Ltd. V/S Suman Sukhija - Consumer Court Case against - Lenskart Solutions Pvt. Ltd.
www.consumercourt.in www.consumercourt.in




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Regards,
Support Team
 
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