Water Purifier LivPure RO Water Purifier Service Request Delayed and No Proper Response

bhaarathsdoctor

bhaarathsdoctor

New member
Dealer Name
LivPure RO, SAR Group
Company Name
Luminous Water Technologies Pvt. Ltd. LivPure RO
Product Name
LivPure RO Water Purifier
Customer Care Number
080648-99399
Loss Amount
2000
Ratings
1.00 star(s)
It's been more than 10 days that we have submitted a service request to LivPure RO through App. We have called the customer service team almost each and everyday hoping to get the service request done. Till date they are cheating in the name of giving excuses of manpower issues. Actually LivPure RO was not even knowing that their service person has left their company. I found out literally when I took the initiative to find the person to contact him to know what's the reason for this much of delay for a service request. Even the WhatsApp automated alert was wrong as it sent the person's contact who has left LivPure Team 15 days back. I am sure there will be a notice period, Just like in every corporate areas. Within that time period, LivPure RO should have made a replacement.

What's more sad and disappointing is, Chennai is a the main place of Tamilnadu and they are not able to find a replacement for such a big place even. How are these people going to do for small urban places? It's pathetic. Customer service is just like a tele caller. Waste of talking to them. All they do is to tell a reason and they won't even bring the supervisor on their own to fix the issue.
 
Hello @bhaarathsdoctor

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'COMPLAINT AGAINST LIVPURE FOR DELAY IN SERVICE REQUEST OF WATER PURIFIER'

Hello @keshav

I'm sorry to hear about the challenges you're facing with Livpure's service for your water purifier. Your situation, as detailed in your complaint on ConsumerCourt.net, highlights significant service deficiencies that are unfortunately not isolated incidents.

📋 Summary of Your Complaint​

  • Product: Livpure Allura Premia 7L RO+UV+UF Water Purifier
  • Purchase Source: Infiniti Retail Limited (Croma), Kolkata
  • Service Request Date: April 12, 2025
  • Issue: Despite multiple follow-ups, no technician has visited to address...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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