Sujitha Kishore
New member
- Dealer Name
- Livpure
- Company Name
- Livpure
- Product Name
- Touch 2000+
- Customer Care Number
- 080-64899399
- Loss Amount
- 12325
- Ratings
To the Hon’ble Consumer Disputes Redressal Commission,
Subject: Consumer Complaint Against Livpure – Deficiency in Service, Refund of ₹12,324.15 and Compensation
Respected Sir/Madam,
I am submitting this complaint seeking appropriate relief against Livpure for deficiency in service, failure to provide the promised AMC service, and the mental harassment and inconvenience caused to me despite receiving payment for a 3-year AMC.
I am a customer using the Livpure Touch 2000+ model. On 21 August 2026, I paid ₹12,324.15 towards a 3-year AMC after being repeatedly persuaded and assured by Livpure’s sales representative, Ms. Monika, regarding the AMC and its service benefits.
However, after receiving the payment, the service and support promised to me were not provided. Ms. Monika, who was actively following up with me before the payment, subsequently became unresponsive and failed to assist me in resolving the issue.
I made numerous calls and repeated follow-ups with Livpure customer care and its representatives in an attempt to obtain the service for which I had already paid. Despite these efforts, the matter remained unresolved.
The conduct of the concerned representatives further aggravated the situation:
As a customer, I should be able to purchase an AMC through an authorised representative of the company without being questioned or denied service by another employee. I paid ₹12,324.15 specifically to receive the contracted AMC service and not for Livpure to retain my money without providing the promised service.
The repeated calls, continuous follow-ups, lack of accountability, failure to provide the promised service, and the inappropriate behaviour of the representatives have caused me considerable mental stress, frustration, inconvenience, loss of time and harassment.
After making several attempts to resolve the matter directly with Livpure, I have lost confidence in continuing the AMC and am therefore seeking cancellation and a full refund.
Previous Escalations
I have already approached the National Consumer Helpline (NCH). The complaint document IDs are:
As the issue remained unresolved, I have also registered a case through the e-Jagriti portal.
e-Jagriti Registered Case ID: 202608311107
Relief Sought
In view of the above, I respectfully request the Hon’ble Commission to grant appropriate relief, including:
I am prepared to provide all supporting documents, including the AMC/payment receipt, service requests, ticket details, correspondence with Livpure, records of my follow-ups, NCH complaint details, and e-Jagriti registration details.
I respectfully request the Hon’ble Commission to consider my complaint and provide appropriate relief in accordance with applicable consumer protection law.
I shall be grateful for your consideration and appropriate action.
Yours faithfully,
Sujitha Kishore
9171043646
Subject: Consumer Complaint Against Livpure – Deficiency in Service, Refund of ₹12,324.15 and Compensation
Respected Sir/Madam,
I am submitting this complaint seeking appropriate relief against Livpure for deficiency in service, failure to provide the promised AMC service, and the mental harassment and inconvenience caused to me despite receiving payment for a 3-year AMC.
I am a customer using the Livpure Touch 2000+ model. On 21 August 2026, I paid ₹12,324.15 towards a 3-year AMC after being repeatedly persuaded and assured by Livpure’s sales representative, Ms. Monika, regarding the AMC and its service benefits.
However, after receiving the payment, the service and support promised to me were not provided. Ms. Monika, who was actively following up with me before the payment, subsequently became unresponsive and failed to assist me in resolving the issue.
I made numerous calls and repeated follow-ups with Livpure customer care and its representatives in an attempt to obtain the service for which I had already paid. Despite these efforts, the matter remained unresolved.
The conduct of the concerned representatives further aggravated the situation:
- Ms. Monika – Sales Representative: Persuaded me to purchase the 3-year AMC but failed to provide proper assistance after receiving the payment.
- Mr. Sathish – Area Manager: Despite my repeated attempts to contact him for escalation and resolution, he did not respond to my calls.
- Mr. Saravanan – Service Person: Instead of addressing my service requirement, he behaved rudely and questioned me as to why I had purchased the AMC through Ms. Monika rather than through him. He subsequently refused to provide the required service.
As a customer, I should be able to purchase an AMC through an authorised representative of the company without being questioned or denied service by another employee. I paid ₹12,324.15 specifically to receive the contracted AMC service and not for Livpure to retain my money without providing the promised service.
The repeated calls, continuous follow-ups, lack of accountability, failure to provide the promised service, and the inappropriate behaviour of the representatives have caused me considerable mental stress, frustration, inconvenience, loss of time and harassment.
After making several attempts to resolve the matter directly with Livpure, I have lost confidence in continuing the AMC and am therefore seeking cancellation and a full refund.
Previous Escalations
I have already approached the National Consumer Helpline (NCH). The complaint document IDs are:
- NCH Document ID: 10017035
- NCH Document ID: 10114944
As the issue remained unresolved, I have also registered a case through the e-Jagriti portal.
e-Jagriti Registered Case ID: 202608311107
Relief Sought
In view of the above, I respectfully request the Hon’ble Commission to grant appropriate relief, including:
- Cancellation of my 3-year AMC.
- Full refund of ₹12,324.15 without any deduction.
- Appropriate compensation for the mental stress, harassment, inconvenience, loss of time and repeated follow-ups caused to me.
- Compensation for the deficiency in service and unfair manner in which my service request was handled.
- Litigation/legal costs, as may be deemed appropriate.
- Any other relief or compensation that the Hon’ble Commission considers just and appropriate in the circumstances of the case.
I am prepared to provide all supporting documents, including the AMC/payment receipt, service requests, ticket details, correspondence with Livpure, records of my follow-ups, NCH complaint details, and e-Jagriti registration details.
I respectfully request the Hon’ble Commission to consider my complaint and provide appropriate relief in accordance with applicable consumer protection law.
I shall be grateful for your consideration and appropriate action.
Yours faithfully,
Sujitha Kishore
9171043646
