Loss of amount and misbehaviour by the pickup partner

J

Jelsha

New member
Website Name
Ajio
Loss Amount
7686
Ratings
1.00 star(s)
I am writing to raise a concern regarding my Ajio order (Order ID: FN1295703285) placed on February 23, 2026, with a total value of ₹7,686.84. The order consisted of 6 Kids’ 3-Piece Suit Sets, and the parcel was received on March 3, 2026. Unfortunately, the product delivered was incorrect.
I initiated a return request (Return ID: RT207353914), but the pickup process has been repeatedly obstructed. On both March 5 and 6, the pickup partner visited but refused to collect the parcel, stating that it was an “old sack” and that he had received instructions from Ajio not to pick it up. He also mentioned needing further approval from your team before proceeding.This situation is causing undue delay and inconvenience. I have already contacted your grievance team regarding the wrong product, but there is no response and the pickup partner is also very rude to me
Regards
Jelsha 9944597957
 
Hello @Jelsha

Thank you for reaching out. We noticed that you are facing the similar problem with Ajio that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Ajoi return and delivery delays'

Hello @Eunoia@777

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first Send a detailed email to customercare@ajio.com outlining your issue, including order details and any previous correspondence and request to Refund the ₹29/-.

If not received...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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