ShreyaBanerjee
New member
- Hotel Name
- Kuwait Airways flight booking for cairo to bom 14th october FNOP
- Company Name
- Make My Trip
- Website Name
- https://www.makemytrip.com/
- Customer Care Number
- 0124 462 8747
- Loss Amount
- 5656
- Ratings
- Opposite Party Address
- MakeMyTrip India Pvt. Ltd.,
DLF Building No. 5 Tower B
DLF Cyber City, DLF Phase 2
Sector 25, Gurugram, Haryana 122002,
India
I had booked my Kuwait Airways flight from Cairo to Mumbai for 14th October 2026 unfortunately flight got cancelled from the airline for FNOP case that is Flight not operational, MMT had mailed me about the cancellation and had urged that i connect with airline for the cancellation clarification upon which I had to raise a special request for refund. As per global airline policy if flight gets cancelled by the airline passengers are owed a full refund which was denied by mmt in my case. I had raised a special refund request immediately with all the valid proofs attached. I raised my refund request on 9th august by 11th august only partial refund was issued. Ever since then I have been following up everyday to speak to their agent however it is always a wait of endless unhelpful IVR AI assist then reach out to an agent all of who have raised "special request" to get me my refund each day i was asked to wait for 24-48 hours but in vain, they have conveniently wasted 30 days and now they are saying it is against MMT's policy to refund convenience charge. I had paid Rs. 38522.21 and was refunded 32866.21. On their app it is showing 2758 refund pending from airline and 2898 witheld and non refundable by MMT for my booking id NN7AL55981109067591. this is sheer scamming in broad daylight giving false hopes and then denying their own commitments. I was asked to reach out to airline for refund but airline upfront denied saying it was a 3rd party booking so every refund will be processed by MMT. I faced a similar incident with my kuwait airways flight from a different aggregator where i was sent the entire refund amount within 3 days of flight cancellation. I would request consumer court to take adequate actions and get my money back as soon as possible and stop this harrasment immediately.