MAKEMYTRIP is not refunding my money

docdas

docdas

New member
Hotel Name
MakeMyTrip
Company Name
MakeMyTrip
Website Name
MakeMyTrip
Customer Care Number
0124-4628747
Loss Amount
9164
Ratings
1.00 star(s)
Opposite Party Address
Make My Trip
I made a booking via MakeMyTrip in December 2025, which was cancelled at the airline (Indigo), making me eligible for a full refund.

For several months (7 months to be precise), I have repeatedly contacted MakeMyTrip regarding this matter. Initially, I was informed that IndiGo had not processed the refund. However, after obtaining confirmation directly from IndiGo via e-mail, MakeMyTrip acknowledged that they had indeed received the refund from the airline.

Shockingly, MakeMyTrip has now refused to refund my money solely on the ground that “too much time has passed.” This delay is entirely attributable to MakeMyTrip’s own failure to process the refund despite my continuous follow-ups since December 2025. A company cannot retain a customer’s money because of delays caused by its own inaction.

By withholding funds that rightfully belong to me after admitting receipt of the refund from the airline, MakeMyTrip has engaged in a clear deficiency in service and an unfair trade practice.
 
Hello @docdas

After reviewing your matter, it is evident that you have faced deficiency in service by MakeMyTrip regarding non-refund of your booking amount. You made a booking in December 2025 which was later cancelled by the airline, making you eligible for a full refund.

Despite continuous follow-ups for over seven months, the company initially denied receiving the refund, but later admitted that the amount had been received from the airline.

Shockingly, the company has now refused to refund your money citing delay, which is entirely due to their own inaction.

Such conduct amounts to unfair trade practice, and you are entitled to seek refund along with compensation.

We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Hotel Post in thread 'Room booked but not stayed'

Hello @Praveenkm2012

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first send an email to the customer care department of the Make my Trip (grievanceofficer@makemytrip.com), clearly outlining your concerns and requesting for...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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