sumeetktripathy
New member
18 Days of Being Given the Runaround by MakeMyTrip – Absolutely No Customer Support
I am writing this to share my extremely disappointing experience with MakeMyTrip and to warn other travelers.
I booked my Wizz Air tickets through MakeMyTrip (Booking PNR: AU32MB). My flight (W9 5800 from Podgorica to London Gatwick on 27 June 2026) was cancelled just 90 minutes before departure, leaving my wife and me stranded in a foreign country late at night.
Since the booking was made through MakeMyTrip, Wizz Air has repeatedly informed me that my claim must be processed through MakeMyTrip, as they are the booking agent.
For the last 18 days, I have been relentlessly following up with MakeMyTrip, yet I have received no resolution whatsoever.
My experience with their customer support has been appalling:
Every call is transferred from one department to another, with no one taking ownership of the issue.
On several occasions, my calls have simply been disconnected without any resolution.
I have been promised callbacks multiple times, but not a single callback has ever happened.
Every time I speak to a new representative, I have to explain the entire situation from the beginning because there are no proper case notes.
Emails receive generic responses, if any, with no concrete update or timeline.
Despite repeatedly providing all required documents and following every instruction, my case has remained completely stagnant.
As a customer, I trusted MakeMyTrip to assist me when things went wrong. Instead, I have been left chasing them for over two weeks with no accountability, no ownership, and no meaningful assistance.
The lack of communication has been just as frustrating as the flight cancellation itself. A company of MakeMyTrip's size should have robust escalation mechanisms and empowered support teams—not customers being endlessly bounced between departments while no one takes responsibility.
I am now left with no option but to escalate this matter to the appropriate consumer authorities and share my experience publicly.
Has anyone else faced similar treatment from MakeMyTrip? If so, how did you finally get your issue resolved? Any advice on reaching someone who can actually take ownership of customer complaints would be greatly appreciated.
I am writing this to share my extremely disappointing experience with MakeMyTrip and to warn other travelers.
I booked my Wizz Air tickets through MakeMyTrip (Booking PNR: AU32MB). My flight (W9 5800 from Podgorica to London Gatwick on 27 June 2026) was cancelled just 90 minutes before departure, leaving my wife and me stranded in a foreign country late at night.
Since the booking was made through MakeMyTrip, Wizz Air has repeatedly informed me that my claim must be processed through MakeMyTrip, as they are the booking agent.
For the last 18 days, I have been relentlessly following up with MakeMyTrip, yet I have received no resolution whatsoever.
My experience with their customer support has been appalling:
Every call is transferred from one department to another, with no one taking ownership of the issue.
On several occasions, my calls have simply been disconnected without any resolution.
I have been promised callbacks multiple times, but not a single callback has ever happened.
Every time I speak to a new representative, I have to explain the entire situation from the beginning because there are no proper case notes.
Emails receive generic responses, if any, with no concrete update or timeline.
Despite repeatedly providing all required documents and following every instruction, my case has remained completely stagnant.
As a customer, I trusted MakeMyTrip to assist me when things went wrong. Instead, I have been left chasing them for over two weeks with no accountability, no ownership, and no meaningful assistance.
The lack of communication has been just as frustrating as the flight cancellation itself. A company of MakeMyTrip's size should have robust escalation mechanisms and empowered support teams—not customers being endlessly bounced between departments while no one takes responsibility.
I am now left with no option but to escalate this matter to the appropriate consumer authorities and share my experience publicly.
Has anyone else faced similar treatment from MakeMyTrip? If so, how did you finally get your issue resolved? Any advice on reaching someone who can actually take ownership of customer complaints would be greatly appreciated.