MakeMyTrip

I

Imran Moinuddin

New member
Website Name
MakeMyTrip
Loss Amount
19970
Ratings
1.00 star(s)
I have booked ticket from Kuwait Hyderabad which was round trip dated-18 march-2026 and return ticket is 28 march 2026. Unfortunately it was cancelled due to war situation, since from then iam keep on contacting consumer services people and they are replying that they still didn't receive amount from Airlines, which I guess is totally fake and misguiding information,today is 1 April Iam still waiting and keep on contact customer service support but they are telling same thing, where as my colleague has booked same flight ticket from some other travel company and they got refund in 2 to 3 days. I demand for my refund amount of ticket and also compensation amount of 2 lakh from misguiding me and giving me mental stress during this tough time...
Below I have attached screenshot of invoice and proof of cancellation of ticket and complaints raiser by me.
I kindly request you to look into this matter and resolve it as early as possible considering our bad circumstances.
 

Attachments

  • FLIGHT-NN7AHDOR11714707395 (1).pdf
    FLIGHT-NN7AHDOR11714707395 (1).pdf
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  • Screenshot_2026-04-01-20-18-10-09_e2d5b3f32b79de1d45acd1fad96fbb0f.jpg
    Screenshot_2026-04-01-20-18-10-09_e2d5b3f32b79de1d45acd1fad96fbb0f.jpg
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  • Screenshot_2026-04-01-20-19-32-46_0e3afe7d84017f5ecaef42bc79f74df0.jpg
    Screenshot_2026-04-01-20-19-32-46_0e3afe7d84017f5ecaef42bc79f74df0.jpg
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  • Screenshot_2026-04-01-20-19-49-50_0e3afe7d84017f5ecaef42bc79f74df0.jpg
    Screenshot_2026-04-01-20-19-49-50_0e3afe7d84017f5ecaef42bc79f74df0.jpg
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Hello @Imran Moinuddin

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first send an email to the customer care department of the Make my Trip (grievanceofficer@makemytrip.com), clearly outlining your concerns and requesting for Compensation and also ask them to Refund the amount.

This step not only gives the Make my Trip a chance to compensate and refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later..

Offline
You can also send Legal Notice via registered post at Make my Trip Head Office.

MakeMyTrip India Pvt. Ltd.,
DLF Building No. 5 Tower B
DLF Cyber City, DLF Phase 2
Sector 25, Gurugram, Haryana 122002,
India

View Sample Notice:
TeamMember

Thread 'Notice to CMD of the Company'

To,
Chairman / Managing Director
Mention Company Name

Subject: Notice Before Filing Consumer Case in Consumer Forum.

Dear Sir/Madam,

This is to inform you that I, Your Name, am constrained to issue this notice on account of the deficiency in service and/or unfair trade practice committed by your company in relation to Mention product/service name, order number, date of transaction.

Despite repeated attempts made by me to resolve the matter amicably, including contacting your customer care, no satisfactory response or resolution has been provided till...

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
Last edited:
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