Manba finance didn't pick up call for EMI payment pre due date, then asked for penalty.

N

Noddy

New member
Company Name
Manba finance
Customer Care Number
2262346666
Loss Amount
1700
Ratings
1.00 star(s)
I have changed my official bank account and took out money from my old account. I am yet to go to their office to change it due to work, though I pay through payment link from my other account before the due date. Last month, in Feb, I called the office in Mulund to pay the EMI installment before the due date in March. They did not pick up. I called again after sometime, they did not pick up. I called for the third time after sometime, they did not pick up. I got busy with work and a few days later called them again, 2 days before the due date. They told me that I have to pay the installment with penalty now since the time has passed. I told them I called them multiple times to pay the installment, but they did not pick up.

a few days later i got a call from their collection department for the money with penalty. I told him what happened. He told me not to worry and he will send me a payment link (through manba finance website) to pay the installment without the penalty. I paid the bill and then now I called the same office again to pay the bill for the coming month (April). Now they are asking me to pay the money with the previous penalty and there is no other way. I told them about the guy from the collection department and gave them his name. Not only did he give me a fake name, they told me no such thing as removing the penalty exists.

They have been pressuring me to pay the emi with the previous penalty. Possible steps I can take and is there a chance to find remedy?
 
Hello @Noddy

We have gone through your post and noted what you have shared — please confirm if this is accurate.


You had changed your bank account and were paying EMIs via payment link from a different account. In February, you called Manba Finance's Mulund office multiple times before the due date to make the payment — but nobody picked up. By the time they responded, the due date had passed and they insisted on collecting a penalty of ₹1,700 despite your repeated prior attempts to pay.


A collection department representative later called you, acknowledged the issue, and sent you a payment link to pay without penalty — which you did. However, when you called again for the April instalment, the office flatly denied any penalty waiver ever existed, claimed the collection agent's name was fake, and resumed demanding the penalty amount.


This is a clear case of a finance company failing their own customer — penalising someone who proactively tried to pay on time, and then going back on a commitment made by their own staff.
 
We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted Manba Finance via email and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step: 1
We recommend that you first Send a detailed email to customercare@manbafinance.com outlining your issue.

Step: 2 - Offline
You can also send Legal Notice via registered post at Manba Finance Head Office.

Manba Finance Ltd.
Head Office:
508, Kanakia Zillion, LBS Marg,
BKC Annexe, Kurla West,
Mumbai – 400070

View Sample Notice:
TeamMember

Thread 'Notice to CMD of the Company'

To,
Chairman / Managing Director
Mention Company Name

Subject: Notice Before Filing Consumer Case in Consumer Forum.

Dear Sir/Madam,

This is to inform you that I, Your Name, am constrained to issue this notice on account of the deficiency in service and/or unfair trade practice committed by your company in relation to Mention product/service name, order number, date of transaction.

Despite repeated attempts made by me to resolve the matter amicably, including contacting your customer care, no satisfactory response or resolution has been provided till...

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

This step not only gives the a chance to Manba Finance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Best regards,
Thanks
 
Back
Top