Mandatory Full Refund Request – Airline Cancelled

mahendrakumar7167

mahendrakumar7167

New member
Website Name
Gulf air
Customer Care Number
1800 123 7474
Loss Amount
73000
Ratings
1.00 star(s)
Dear Sir/Madam,

I hope you are doing well.

I am writing regarding my Gulf Air booking (PNR: QHEIXG) scheduled on 13 March 2026 from Mumbai to Moscow, which was cancelled by the airline.

As the cancellation was initiated by the airline, I would like to inform you that I am entitled to a full refund of my ticket, irrespective of the fare conditions.

Please find my booking details below:

Passenger Name: Vellalacheruvu Pavan Kumar
PNR: QHEIXG
Booking ID: NN2AK0ET63324880370

Flight Details:

Flight 1
Mumbai (BOM) – Bahrain (BAH) | GF 65
Departure: 13 March 2026 – 9:35 PM

Flight 2
Bahrain (BAH) – Moscow (SVO) | GF 12
Departure: 14 March 2026 – 1:35 AM

Since the flight was cancelled by the airline, I request you to:

  • Process a full refund to the original mode of payment immediately
  • Confirm the refund amount and timeline
As per applicable aviation regulations, refunds for airline-initiated cancellations must be processed without any deduction.

If the refund is not processed within a reasonable timeframe, I may be constrained to escalate this matter to the appropriate aviation authorities.

I request your prompt action and confirmation.

Thank you.



Sincerely,
Vellalacheruvu Pavan Kumar
Contact Number: +91 9121514458
 

Attachments

Hello @mahendrakumar7167

After carefully reading your complaint regarding the cancelled Gulf Air booking, we understand that your flight from Mumbai to Moscow scheduled for 13 March 2026 was reportedly cancelled by the airline itself. Since the cancellation was not initiated from your side, you stated that you are entitled to receive a complete refund of the ticket amount without any deductions.

According to your complaint, despite raising the matter and sharing all booking details with the airline, the refund had not been processed within the expected timeline. You also highlighted that under applicable aviation and DGCA-related passenger protection guidelines, airline-initiated cancellations should result in a full refund to the original mode of payment.

You further mentioned that the continued delay and uncertainty regarding the refund caused inconvenience and concern, especially considering the substantial ticket amount involved in the booking.


We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. Contact the Gulf Air customer care via email (ffp@gulfair.com, contactus@gulfair.com) and if you have not received any response, kindly share the relevant details with us so that we may guide you further.

Offline-Mode
You can also send your feedback via registered post at Gulf Air Head Office

Gulf Air
Unit No. 1003–1004, 10th Floor,
Tower B, Emaar Digital Greens,
Sector 61, Gurugram, Haryana – 122102.

View Sample Notice: Notice to CMD of the Company

If they already refunded the amount and provided you the reference number but the amount is not reflecting in your account, please contact your bank or payment provider.

This step not only gives the Gulf Air a chance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
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