Missing items and no pickup for chair order

Lalit Kashyap

Lalit Kashyap

New member
Seller Name
Flipkart
Company Name
Da URBAN Merlion
Product Name
Da URBAN Merlion Z-Black High Back Ergonomic Mesh Office Chair Mesh Office Executive Chair
Website Name
https://www.flipkart.com/plus
Customer Care Number
044-67415800
Loss Amount
5249
Ratings
1.00 star(s)
Opposite Party Address
Flipkart Internet Private Limited,

Buildings Alyssa, Begonia &

Clove Embassy Tech Village,

Outer Ring Road, Devarabeesanahalli Village,

Bengaluru, 560103,

Karnataka, India
Hi Team,

I have ordered a chair from Flipkart, and the response I am getting from their customer care is very frustrating and unprofessional.

Order ID: [OD437223813720202100]
Order date: [07-04-2026]

When the order was delivered, most of the items/parts were missing. I immediately tried to raise a return/replacement/refund request through the app/website multiple times. However, each time the request or query has been closed without any proper resolution or prior communication to me.

In addition:
  • It has now been about a month since the original complaint.
  • The box is still lying at my address and has not been picked up.
  • I have not received any clear update, refund, or working replacement.
  • Cases are getting auto‑closed without my consent or confirmation that the issue is resolved.

This has caused significant inconvenience, as I have paid in full but still do not have a usable product and am forced to store the unopened/defective package at home.

Please find all the attached photos and bills and let me know in case of any questions.


Thanks and regards,
Lalit Kashyap
 

Attachments

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Hello @Lalit Kashyap

Thank you for reaching out. We noticed that you are facing the similar problem with Flipkart that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Reverse Pickup Completed but Return Cancelled – Order ID OD336206895394649100 – Immediate Intervention Required'

Hello @Tousif

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step 1:
We recommend that you first call the Flipkart customer care at "044-45614700" and register your complaint.


Step 2 – Email Customer Care
Please send a detailed email...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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