Missing very important parcel from DTDC courier

anusatara

anusatara

New member
Dealer Name
DTDC courier
Company Name
DTDC courier
Customer Care Number
NA
Loss Amount
16000
Ratings
1.00 star(s)
Opposite Party Address
DTDC Pune
We sent a courier from Panvel to Pune through DTDC on 23rd February 2026, but it has still not been delivered. The parcel contains important office bills, and the delay is creating a significant problem for us.

We have tried contacting the concerned authorities, but we have not received a proper response so far. We kindly request you to look into this matter urgently and ensure that the parcel reaches the destination as soon as possible.
Details of the courier given below:
Reference number: 129564475092
Tracking number: M56940297
Courier sent by: Surendra kalbande
 

Attachments

We have also taking follow up by email and phone however no any proper communication or response received. Attached are the email communication.
 

Attachments

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Hello @anusatara

We are outlining the steps to be taken before filing a case against the DTDC in the Consumer Forum.

anusatara said:
We have tried contacting the concerned authorities, but we have not received a proper response so far.
Click to expand...

As you have already contacted the customer care via email and call and not received any reply, please follow the below steps.

Step: 1
Send a notice via registered post to the CMD of DTDC

DTDC EXPRESS LIMITED
DTDC House, No.3, Victoria Road,
Bangalore – 560 047


View Sample Notice: Notice to CMD of the Company

If they already refunded the amount and provided you the reference number but the amount is not reflecting in your account, please contact your bank or payment provider.

This step not only gives the DTDC a chance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
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