- Seller Name
- Westbury Holdings Pvt_Ltd Madura
- Company Name
- Myntra
- Product Name
- Elite Weaves Woven Designer Silk Blend Banarsee Saree
- Website Name
- www.myntra.com
- Customer Care Number
- 080 6156 1999
- Loss Amount
- 4822
- Ratings
I wish to formally lodge a complaint regarding a recent order placed through the online platform Myntra involving the supplier Elite Weaves.
Over the past few weeks, I have placed several orders through the platform. In one particular order from Elite Weaves, I had purchased 7 sarees. However, upon delivery, I received only 4 sarees in the package. After carefully checking and matching the delivered items against my order details, I confirmed that 3 sarees were missing, despite the application showing the order status as “Delivered”.
I immediately contacted the customer support team through chat support and explained the issue in detail. I was informed that the matter would be investigated and I would receive a response within 4–5 days. Later, I received an email stating that an “internal investigation” had been completed and they had concluded that there was nothing missing from the shipment.
I strongly dispute this conclusion. Despite repeatedly requesting evidence to support their findings, the company has failed to provide any of the following:
The company has neither provided the missing products nor processed any refund. Instead, they have closed the matter without sharing any supporting evidence or properly addressing the complaint. Their conduct demonstrates a clear lack of transparency, accountability, and customer support.
I therefore request the Consumer Forum to intervene in this matter and direct the company to:
Over the past few weeks, I have placed several orders through the platform. In one particular order from Elite Weaves, I had purchased 7 sarees. However, upon delivery, I received only 4 sarees in the package. After carefully checking and matching the delivered items against my order details, I confirmed that 3 sarees were missing, despite the application showing the order status as “Delivered”.
I immediately contacted the customer support team through chat support and explained the issue in detail. I was informed that the matter would be investigated and I would receive a response within 4–5 days. Later, I received an email stating that an “internal investigation” had been completed and they had concluded that there was nothing missing from the shipment.
I strongly dispute this conclusion. Despite repeatedly requesting evidence to support their findings, the company has failed to provide any of the following:
- Copy of the investigation report
- CCTV footage or packing video showing all 7 sarees being packed
- Details of the shipment(s) dispatched from the supplier
- Tracking numbers, if multiple shipments were sent
- Shipment weight and package dimensions, if only one shipment was dispatched
The company has neither provided the missing products nor processed any refund. Instead, they have closed the matter without sharing any supporting evidence or properly addressing the complaint. Their conduct demonstrates a clear lack of transparency, accountability, and customer support.
I therefore request the Consumer Forum to intervene in this matter and direct the company to:
- Provide complete shipment and investigation details
- Refund the amount for the missing sarees or deliver the remaining products immediately
- Take responsibility for the deficient service and inconvenience caused
