Non Delivery of Ordered Furniture Even after 39 Days

[Manoj Tarachandani]

Website Name

https://www.pepperfry.com/

Loss Amount

12999

Ratings

3.00 star(s)

I have ordered Shoe Rack on 28 September with Prepaid order. And till date it is not delivered . No response from Service Centre of Pepperfry

 

[Manoj Tarachandani]

I had ordered shoe rack from https://www.pepperfry.com/ on 29.09.2025 with the payment of Rs. 12999.00 upfromt(Prepaid order). Even after 42 days have been passed the order is not yet delivered.

I had contacted them through email multiple time and they had give that it will be delivered on 09.11.2025 but againt it is still showing at Pune and could not give exact delivery date.

Contacting them through chat is impossible to reach as the timing is fixed and responses are so late that the customer s can not reach them.
They do not have toll free numbers so you can not reach them.
Email replies are standard and no proper response.
No reply on social media handle.
Now i have escalated to The grievances officers and have to wait for their reply.

Now when i required to cancel the order they are saying it can not be done to SAVE INTEREST OF ARTISANS WHO MADE IT. What about the customer who ordered and paid for it and waited for days.
Now i need to take to consumer court for cancelation of order and refund of my money,

 

[TeamMember]

Hello @Manoj Tarachandani

We have carefully reviewed all the details and documents you have submitted regarding your complaint. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.

Process to File a Consumer Complaint Online:​

You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

List Documents Required for Filing the Case:​

To initiate your complaint, the following documents need to be submitted:

1. Index – A list of all enclosures/documents attached.
2. Memo of Parties – Details of the complainant(s) and respondent(s).
3. Affidavit – A sworn statement verifying the contents of the complaint.
4. List of Events / Chronology – A timeline of key events related to the issue.
5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.

---

Important Notice:
We would like to clarify that this website is not affiliated with any government authority. It is an open public platform managed by a private law firm with the aim of assisting consumers with legal guidance and support.

---

How We Can Help:​

We can assist you by:

• Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
• Uploading and filing the complaint on the Consumer Forum website on your behalf
• Guiding you through the hearing process and next steps

If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks