Not replace my new purchased Laptop after declared defective by HP World

M

mani_11987

New member
Seller Name
Flipkart
Company Name
HP
Product Name
HP LAPTOP 15-FD1225TU INDIA
Website Name
Flipkart
Customer Care Number
04445614700
Loss Amount
37000
Ratings
5.00 star(s)
Opposite Party Address
Flipkart India Private Limited ESR Warehousing and Logistic Park,B.No.3 & B.No.4, Chandipur, Harinarayanchak and Amraberia, in J.L. No 9, 55 and 8 , PS Uluberia, Uttar Pirpur, Howrah, West Bengal, 711316 , West Bengal, IN-WB, IN - 711316 19AABCF8078M1ZY GSTIN : AABCF8078M
After that on
21.09.2025 received my order but his Keyboard not working. In this regard
raised a issue on same date i.e 21.09.2025 with flipkat. After that on
26.09.2025 HP tec representative checked and issue a DOA letter and advised
that contact with Flipkart customer care. But today on dater that my
request for replacement of above laptop was rejected after contacted with
the customer care of Flipkart then say I can't do any thingb .so you have
requested kindly look into the matter and resolved the isuue early as
possible .
 
Here with submitted the invoices
 

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Hello @mani_11987

We have carefully reviewed all the details and documents you have submitted regarding your complaint. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.

Process to File a Consumer Complaint Online:​

You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

List Documents Required for Filing the Case:​

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.
 
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