Bike Number Plate & Lack of Proper Customer Support

[AdityaShankarM]

Model

YAMAHA FZ-S Matte Black

Dealer Name

VASUDHA AUTOMOBILES

Company Name

YAHAMA

Customer Care Number

1800-420-1600

Loss Amount

180000

Ratings

1.00 star(s)

Opposite Party Address

39-182, Sainikpuri X Rd, Beside Subway Sainikpuri, Vayupuri, Sainikpuri, Secunderabad, Telangana 500094

I am writing to formally escalate my complaint regarding the unreasonable delay in providing the registration number plate for my Yamaha FZS Hybrid, which I purchased in cash on 2 August from Yamaha Vasudha Motors, Sainikpuri, Secunderabad, Hyderabad Teallangana – 500094.

At the time of purchase, I was assured by the dealer that they would take care of the registration formalities, including the necessary address-related process and delivery of the number plate. However, almost two months have passed, and I am still waiting for my number plate.

What is even more concerning is the complete lack of proper communication and follow-up from the dealer. For the last two months, I have been continuously following up with them myself just to get a basic status update.

• I have not received a single call from the dealer in the last two months regarding the status of my registration or number plate.
• Whenever I need an update, I am the one who has to call them repeatedly.
• Sometimes they answer my calls, sometimes they do not answer at all.
• Even when they answer, I am repeatedly given the same assurance that "it will be done within two days."
• These assurances have been repeated for nearly two months, but there has been no actual resolution.

This situation has become extremely frustrating and feels like I am being continuously harassed and made to run behind the dealer for something that should have been handled as part of the vehicle purchase process. I purchased the vehicle from an authorized Yamaha dealer expecting professional service and proper communication, but unfortunately, my experience has been completely different.

I have also already contacted Yamaha's toll-free customer care and registered a complaint:

Complaint Request ID: REQ-29481
Application no: TG26080374891596
Point of Contact: Dinkar - telugu

Despite raising this complaint, I have still not received a proper resolution or a clear update regarding the number plate.

At this point, I have completely lost trust in the dealer's commitments, because the same promises have been made repeatedly without any result, and there has been no proactive communication from their side.

I request Yamaha to urgently intervene and take the following actions:

1. Investigate the reason for the two-month delay in providing my number plate.
2. Provide me with the current and exact status of my vehicle registration.
3. Confirm whether the registration process has actually been completed and, if so, why the number plate has not been provided.
4. Provide a definite date for delivery of my number plate.
5. Investigate the lack of communication and follow-up by Yamaha Vasudha Motors.
6. Review the handling of my previous complaint REQ-29481 and provide an update on the action taken.
7. Ensure that I receive a proper response from Yamaha rather than another generic assurance from the dealer.

I want to make it clear that I am not looking for another verbal assurance that the number plate will be delivered in two days. I have been hearing the same statement for nearly two months. I expect a clear written explanation, the actual registration status, and a definite resolution timeline.

I request Yamaha to treat this matter as urgent, as the prolonged delay and complete lack of proactive communication have caused me considerable inconvenience and frustration.