OLED TV Manufacturing defect

V

Vijayaramana G

New member
Dealer Name
LS Best Shop
Company Name
Electronics Mart India Pvt ltd
Product Name
LG OLED 65C3PSA
Customer Care Number
18001809999
Loss Amount
225000
Ratings
1.00 star(s)
Opposite Party Address
LG Best Shop, Shop No -6-3-666/A, 1 to 7, opp to NIMS Hospital, Panjagutta Main Road, Hyderabad-500082
Dear Sir,

Complaint mailed to LG Customer Care and also to their CEO.

We have purchased LG65" model no - LG65C3PSA from LG Showroom, panjagutta on 2nd June 2024, The OLED TV was worked fine initially and had screen burn from june 2025, we observed it and later lodged complaint to LG Service center no in July, the technicican visited, checked the TV and confirmed that the display has to be replaced and he raised a service request after which the Display panel was replaced in Sep 2025, now we are facing the same problem as the Screen is showing black burns and we are not happy with LG product as such in this regard. We would like to return the product;

They have acknowledged to my mail with reference - No - Reference No : GCP251229025509, but no updates

we have no interest in getting the display screen replaced again, though the warranty is valid till 2027.

We have escalated the service problem request to LG's customer care email ID and their CEO's email ID, and have been receiving calls daily to date. All the callers ask what the problem is and offer sincere apologies, stating that they will come back to us soon. So, what's going on here?

Pls do the needful in collecting the OLED TV at the earliest and refund our money back as i am paying EMIs for the worst OLED TV that im using today and claiming for Rs.2,25,000.00 at the earliest.

Thank you for the support extended till date. Warm Regards Vijayaramana.
 
Vijayaramana G said:
We have escalated the service problem request to LG's customer care email ID and their CEO's email ID, and have been receiving calls daily to date. All the callers ask what the problem is and offer sincere apologies, stating that they will come back to us soon. So, what's going on here?
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Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Television Post in thread 'Urgent: Warranty Claim for Defective LED TV Panel – Request for Resolution Without Additional Charges'

Hello @gaurav singh

We understand that the LG Electronics has not responded service requests properly, despite you having all the necessary supporting documents like bill and warranty card.

In such a situation, we suggest that you proceed by sending a legal notice to the Chairman and Managing Director (CMD) of the LG Electronics, formally requesting a resolution of your issue and repair the TV as early as possible. Kindly allow them a 15-day period to respond to the notice.

If you do not receive any response within this timeframe...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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