One plus false claim and worst service and non usable new device problem

mihir makwana

New member
Model
One plus 13s
Dealer Name
Amazon
Company Name
One plus
Customer Care Number
9099008606
Loss Amount
52000
Ratings
1.00 star(s)
Opposite Party Address
SB/19, Siddharth Complex, RC Dutt Rd, Near Express Hotel, Vishwas Colony, Alkapuri, Vadodara, Gujarat 390007, India
I bought one plus 13s before 20days from amazon,
Everything was working well in device and i got update of android 16 and after researching that one plus provides anti roll back policy and claims i upgraded in android 16 and after that my device getting too much battery drain and heating and so much lags,from my end there is no issue i have all proofs but i just want downgrade as company claims that they will provide downgrade but my device is new and in warranty so they are refusing because they need to bear loss if device brakes while downgrade and that is not my problem,im mentally disturbed from 10days,all service centre people and customer care fooling me,please help me.
 
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