Hjain0406
New member
- Company Name
- Zepto
- Product Name
- Zepto
- Loss Amount
- 528
- Ratings
I am filing this complaint against Zepto regarding my order worth ₹528, which has been marked as delivered even though I have not received it.
I contacted customer support by email to report the issue. However, the support team simply stated that the order had been delivered without providing satisfactory proof or resolving my complaint.
I requested a conference call with the delivery rider to verify the delivery and clarify the matter. Instead of properly addressing my concern, the support representative behaved rudely and failed to provide an appropriate resolution.
I consider this a serious deficiency in service and an unacceptable customer experience. I request an investigation into the delivery, valid proof of delivery, and a full refund of ₹528. I also request that the company’s handling of my complaint be investigated.
I can provide the order details and email correspondence as supporting evidence. I request a fair and prompt resolution of this complaint.
Order id :- OIRGRDERQ96220
I contacted customer support by email to report the issue. However, the support team simply stated that the order had been delivered without providing satisfactory proof or resolving my complaint.
I requested a conference call with the delivery rider to verify the delivery and clarify the matter. Instead of properly addressing my concern, the support representative behaved rudely and failed to provide an appropriate resolution.
I consider this a serious deficiency in service and an unacceptable customer experience. I request an investigation into the delivery, valid proof of delivery, and a full refund of ₹528. I also request that the company’s handling of my complaint be investigated.
I can provide the order details and email correspondence as supporting evidence. I request a fair and prompt resolution of this complaint.
Order id :- OIRGRDERQ96220
