Pinewood 6BHK Pawana villa

[Raj Katwala]

Hotel Name

Pinewood 6BHK, Pawana

Website Name

https://www.makemytrip.com/hotels/pinewood_6bhk_pawna-details-lonavala.html

Customer Care Number

90049 00382

Loss Amount

20000

Ratings

1.00 star(s)

I had booked a villa with Homestay - Pinewood, 6BHK Pawana via their official website and contacted the property manager directly - Mr. Saurabh Satish Gajul. We paid the entire amount of INR 20,000 upfront and were promised our accomodation. Due to last minute circumstances, my mother had a bypass surgery and they agreed to put the villa on sale for the weekend and adjust our booking later by giving us a credit for the night booked.

However, they are not responding to calls or emails and have blocked our contacts.

 

[TeamMember]

Hello @Raj Katwala

We have carefully reviewed all the details and documents you have submitted regarding your complaint. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the District Consumer Disputes Redressal Forum.


Online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

Required Documents
To initiate your complaint, the following documents need to be submitted:

1. Index – A list of all enclosures/documents attached.
2. Memo of Parties – Details of the complainant(s) and respondent(s).
3. Affidavit – A sworn statement verifying the contents of the complaint.
4. List of Events / Chronology – A timeline of key events related to the issue.
5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.

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We can assist you by:

• Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
• Uploading and filing the complaint on the Consumer Forum website on your behalf
• Guiding you through the hearing process and next steps

If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks